Service Centre Team Leader: Coach, Resolve & Excel

ArrowXL by JP Home; Wigan; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Annual Leave – 31 days + holiday

Enhanced Pension Plan

Life Insurance 2x salary

Maternity / Paternity / Adoption leave

Long Service Awards

Employee of the Month incentives

Training Academy development

Staff discounts up to 25%

Discounted Gym Membership

Cycle to Work Scheme

Zusammenfassung

ArrowXL by JP Home in the United Kingdom is seeking a Service Centre Team Leader to drive customer service excellence across channels and help resolve highly escalated complaints while supporting the Service Manager. The role includes coaching, developing and motivating the team, delivering training, and ensuring consistent service standards across sites.

It requires strong organisation and professional conduct, with pre-employment checks including DBS where required.

Qualifikationen

• Experience in a fast-paced service centre environment.
• Strong time management and ability to prioritise.
• Excellent attention to detail and professional demeanour.
• Ability to coach and develop others to meet targets.

Aufgaben

• Provide exceptional customer service via multiple channels.
• Coach and motivate team members to achieve goals.
• Oversee site operations to address root causes of complaints.
• Deliver training sessions to support service excellence.
• Manage absence cases and HR-related meetings when required.
• Cover for the Service Manager as needed.
• Model positive behaviour and transparency about underperformance.
• Lead the team efficiently and effectively.

Kenntnisse

Customer service

Coaching

Team leadership

Complaint handling

Communication

Jobbeschreibung

ArrowXL by JP Home in the United Kingdom is seeking a Service Centre Team Leader to drive customer service excellence across channels and help resolve highly escalated complaints while supporting the Service Manager. The role includes coaching, developing and motivating the team, delivering training, and ensuring consistent service standards across sites.

It requires strong organisation and professional conduct, with pre-employment checks including DBS where required.