Part-Time Medical Front Desk Receptionist

The Methodist Church in Britain; West of England; On-site; GBP 12,000 - 17,000; Part time

Job summary

West View Surgery is seeking a part-time receptionist to greet patients, answer phones, and direct them to the right clinician. You will book appointments, process repeats and referrals, and support the practice with clerical tasks.

Shifts run three days a week (Mon–Wed), 7:45am–6:30pm, with training provided for those new to general practice. Strong computer skills and a professional telephone manner are essential.

Qualifications

• Good general education and 3 GCSEs or equivalent.
• Computer literacy and competent in MS Office applications.
• Professional telephone manner and strong people skills are required.

Responsibilities

• Greet and assist patients in person and by phone, directing to the appropriate clinician
• Direct patients to services or healthcare professionals
• Process appointment requests, visits, and telephone consultations
• Process repeat prescriptions and referrals per guidelines
• Facilitate communication between patients and healthcare teams
• Provide clerical and administrative support to the practice staff
• Take messages and pass on information accurately and promptly
• Open/close premises and maintain security per protocol
• Handle mail and document data entry/filing

Skills

Computer literacy

Telephone etiquette

Interpersonal skills

Multi-tasking

Organisational skills

Presentation skills

Education

3 GCSEs or equivalent

Tools

Microsoft Office

Job description

West View Surgery is seeking a part-time receptionist to greet patients, answer phones, and direct them to the right clinician. You will book appointments, process repeats and referrals, and support the practice with clerical tasks.

Shifts run three days a week (Mon–Wed), 7:45am–6:30pm, with training provided for those new to general practice. Strong computer skills and a professional telephone manner are essential.