Part-Time Library Information Assistant — Clifton Campus

Nottingham Trent University; Nottingham; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Generous holidays

Pension scheme

Facilities and benefits

Job summary

Nottingham Trent University is seeking an Information Assistant for Clifton Campus on an annualised hours contract (23 hours per week). The role sits in Libraries and Learning Resources, offering customer-focused support across face-to-face, telephone and online enquiries.

You will help users access online resources and software, and route complex questions to specialists. The post requires strong IT confidence and excellent service to a diverse user base.

Qualifications

• Excellent customer service skills and ability to work with a wide range of people.
• Confidence in using IT systems and experience supporting customers in a busy service environment.
• Ability to assist customers face-to-face, by phone and online.

Responsibilities

• Assist customers of libraries and learning resources with face-to-face, telephone and online enquiries.
• Help customers access online resources and use software, then refer specialist enquiries.
• Work on a rota completing a variety of tasks.

Skills

Customer service

IT systems

People skills

Job description

Nottingham Trent University is seeking an Information Assistant for Clifton Campus on an annualised hours contract (23 hours per week). The role sits in Libraries and Learning Resources, offering customer-focused support across face-to-face, telephone and online enquiries.

You will help users access online resources and software, and route complex questions to specialists. The post requires strong IT confidence and excellent service to a diverse user base.