Customer‑Focused Library & Information Assistant

Norfolk County Council; Norwich; Hybrid; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health & wellbeing services

Flexible working - hybrid/remote

LGPS pension

Job summary

Norfolk County Council is seeking a Library & Information Assistant to join our frontline team at Mile Cross and Plumstead Road Libraries on a 10-hour-per-week contract, with a pro rata salary of £26,847 to £27,274 per annum. The role focuses on customer service, information access and supporting digital inclusion across communities.

You will help customers find information, deliver learning activities, assist with digital tasks, and promote library services while ensuring a safe, welcoming

Qualifications

• Recent experience delivering excellent face-to-face customer service.
• Confident communicator with strong listening skills.
• Positive approach to working with people of all ages and backgrounds.

Responsibilities

• Welcome users and respond to enquiries, helping access resources and services.
• Support and deliver programmes promoting reading, literacy, learning, health and wellbeing.
• Help customers use online services and Open Library technology.
• Maintain a safe environment and support safeguarding procedures.
• Manage behaviour calmly and promote a positive customer experience.
• Work independently during lone-working periods and carry out opening/closing duties.
• Assist with organizing and supervising volunteers.
• Promote engagement with library services and social media.

Skills

Customer service

Communication

Digital literacy

Independent working

Organisational skills

Job description

Norfolk County Council is seeking a Library & Information Assistant to join our frontline team at Mile Cross and Plumstead Road Libraries on a 10-hour-per-week contract, with a pro rata salary of £26,847 to £27,274 per annum. The role focuses on customer service, information access and supporting digital inclusion across communities.

You will help customers find information, deliver learning activities, assist with digital tasks, and promote library services while ensuring a safe, welcoming