Part-Time Lettings & Community Facilities Assistant

Oasis Academy John Williams; West of England; Sur place; GBP 15 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Access to outstanding sports and leisu

Free use of academy gym

Defined benefit pension

On-site parking

Community engagement opportunity

Résumé du poste

Oasis Academy John Williams in Bristol is seeking a Lettings Assistant to help run our lettings programme, support hirers, manage bookings and keep records. You will deliver excellent customer service and help local clubs and community groups maximise the use of our facilities.

You will provide friendly support, process invoices, prepare rooms, monitor facilities and work with operations teams to maintain high service standards and safe, welcoming spaces.

Qualifications

• We are looking for someone who enjoys working with people and takes pride in providing exceptional customer service.
• Strong communication and interpersonal skills are essential.
• Excellent organisational and administrative abilities are required.
• Confidence using IT systems, including email, Microsoft Office and Excel.
• A proactive and customer-focused approach is desired.
• The ability to work independently and as part of a team.
• A flexible and adaptable attitude in a busy environment.
• A commitment to maintaining safe, secure and welcoming facilities.
• A genuine enthusiasm for supporting community engagement.
• A commitment to safeguarding and promoting the welfare of children and young people.

Responsabilités

• Providing exceptional customer service to hirers and visitors, both in person and through telephone and email enquiries.
• Managing bookings and lettings administration, maintaining accurate records and ensuring procedures are followed effectively.
• Raising invoices, monitoring payments and supporting accurate financial administration.
• Preparing rooms, sports facilities and equipment for use, ensuring all spaces are ready for community activities and restored afterwards.
• Maintaining safe, secure and welcoming facilities through effective site security, health and safety compliance, and high standards of presentation.
• Responding to customer queries and resolving issues professionally and efficiently.
• Monitoring the condition of facilities and equipment, reporting maintenance issues and supporting the upkeep of the site.
• Working collaboratively with colleagues across operations, facilities and administration teams to deliver an excellent service.

Connaissances

Strong communication

Interpersonal skills

Organisational skills

Administrative abilities

IT systems

Microsoft Office

Excel

Customer-focused

Independence

Team work

Adaptability

Safeguarding awareness

Community engagement

Outils

Excel

Microsoft Office

Description du poste

Oasis Academy John Williams in Bristol is seeking a Lettings Assistant to help run our lettings programme, support hirers, manage bookings and keep records. You will deliver excellent customer service and help local clubs and community groups maximise the use of our facilities.

You will provide friendly support, process invoices, prepare rooms, monitor facilities and work with operations teams to maintain high service standards and safe, welcoming spaces.