Lettings Assistant

eTeach UK Limited; West of England; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

On-site parking

Defined benefit pension scheme

Gym access

Community engagement opportunities

Job summary

Oasis Academy John Williams in Bristol seeks a Lettings Assistant to deliver excellent customer service, manage bookings and lettings, raise invoices and support safe, well-presented facilities for community use.

You will be a key contact for hirers, coordinating room bookings and ensuring smooth operations across teams. The role supports safeguarding and community engagement in a busy school setting.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confidence using IT systems, including email, Microsoft Office and Excel.
• A proactive and customer-focused approach.
• The ability to work independently and as part of a team.
• A flexible and adaptive attitude in a busy environment.
• A commitment to maintaining safe, secure and welcoming facilities.
• A genuine enthusiasm for supporting community engagement.
• A commitment to safeguarding and promoting the welfare of children and young people.

Responsibilities

• Providing exceptional customer service to hirers and visitors, both in person and through telephone and email enquiries.
• Managing bookings and lettings administration, maintaining accurate records and ensuring procedures are followed effectively.
• Raising invoices, monitoring payments and supporting accurate financial administration.
• Preparing rooms, sports facilities and equipment for use, ensuring all spaces are ready for community activities and restored afterwards.
• Maintaining safe, secure and welcoming facilities through effective site security, health and safety compliance, and high standards of presentation.
• Responding to customer queries and resolving issues professionally and efficiently.
• Monitoring the condition of facilities and equipment, reporting maintenance issues and supporting the upkeep of the site.
• Working collaboratively with colleagues across operations, facilities and administration teams to deliver an excellent service.

Skills

Communication skills

Organisational abilities

IT systems

Customer-focused

Independent working

Teamwork

Adaptability

Safety commitment

Community engagement

Safeguarding awareness

Tools

Microsoft Office

Excel

Job description

Salary: SCP 7-11 [Actual Salary starting at £15,345.03]

Lettings Assistant Location: Oasis John Williams, Petherton Road, Hengrove, Bristol BS14 9BU Start date: As soon as possible Contract Type: Permanent, Part Time, Term Time Only Working Pattern: 25 hours per week, Mon - Fri, 16:30 - 21:30 (open to job share) Salary: SCP 7-11 (FTE £26,403 - £28,142; Actual Salary £15,345 - £16,355 per annum)

Oasis Academy John Williams is a modern and exceptionally well-maintained campus serving both our students and the wider community. Our facilities are used extensively by local sports clubs, community groups and partner organisations, making the academy a vibrant hub for the communities we serve. Our campus has continued to evolve in recent years, with state-of-the-art outdoor sports facilities, including a 3G AstroTurf pitch, tartan running strip, and brand-new hardcourt netball, tennis and handball courts, complementing our existing sports hall, dance studio and fitness centre. These outstanding facilities attract a wide range of users and provide exciting opportunities to strengthen community engagement. As a Lettings Assistant, you will play a key role in delivering an excellent experience for our customers and community users. Acting as a key point of contact, you will support the day-to-day operation of our lettings programme, ensuring bookings run smoothly and helping local clubs, organisations and community groups make the most of our outstanding facilities. Through your work, you will help maintain the high standards that make our academy a destination of choice for community use.

Your responsibilities will include:

• Providing exceptional customer service to hirers and visitors, both in person and through telephone and email enquiries.
• Managing bookings and lettings administration, maintaining accurate records and ensuring procedures are followed effectively.
• Raising invoices, monitoring payments and supporting accurate financial administration.
• Preparing rooms, sports facilities and equipment for use, ensuring all spaces are ready for community activities and restored afterwards.
• Maintaining safe, secure and welcoming facilities through effective site security, health and safety compliance, and high standards of presentation.
• Responding to customer queries and resolving issues professionally and efficiently.
• Monitoring the condition of facilities and equipment, reporting maintenance issues and supporting the upkeep of the site.
• Working collaboratively with colleagues across operations, facilities and administration teams to deliver an excellent service.

Shortlisted candidates may be contacted for a brief screening call prior to interview.

What you will bring

• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confidence using IT systems, including email, Microsoft Office and Excel.
• A proactive and customer-focused approach.
• The ability to work independently and as part of a team.
• A flexible and adaptive attitude in a busy environment.
• A commitment to maintaining safe, secure and welcoming facilities.
• A genuine enthusiasm for supporting community engagement.
• A commitment to safeguarding and promoting the welfare of children and young people.

Why join Oasis Academy John Williams?

This is an exciting opportunity to work in a modern academy environment with outstanding sports and community facilities. You will be at the forefront of developing and maintaining strong relationships with local organisations, clubs and community groups, ensuring our facilities continue to be widely used and valued. If you enjoy working with people, providing excellent customer service and being part of a team that is passionate about community engagement, this role offers the opportunity to make a genuine impact while working in a welcoming and supportive academy.

Our offer to you

• Access to outstanding sports and leisure facilities, including free use of the academy gym.
• A defined benefit pension scheme.
• On-site parking.
• The opportunity to play a key role in connecting the academy with the wider community and supporting community transformation.

South Gloucestershire and Stroud College