Lettings & Community Facilities Assistant

eTeach UK Limited; West of England; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

On-site parking

Defined benefit pension scheme

Gym access

Community engagement opportunities

Job summary

Oasis Academy John Williams in Bristol seeks a Lettings Assistant to deliver excellent customer service, manage bookings and lettings, raise invoices and support safe, well-presented facilities for community use.

You will be a key contact for hirers, coordinating room bookings and ensuring smooth operations across teams. The role supports safeguarding and community engagement in a busy school setting.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confidence using IT systems, including email, Microsoft Office and Excel.
• A proactive and customer-focused approach.
• The ability to work independently and as part of a team.
• A flexible and adaptive attitude in a busy environment.
• A commitment to maintaining safe, secure and welcoming facilities.
• A genuine enthusiasm for supporting community engagement.
• A commitment to safeguarding and promoting the welfare of children and young people.

Responsibilities

• Providing exceptional customer service to hirers and visitors, both in person and through telephone and email enquiries.
• Managing bookings and lettings administration, maintaining accurate records and ensuring procedures are followed effectively.
• Raising invoices, monitoring payments and supporting accurate financial administration.
• Preparing rooms, sports facilities and equipment for use, ensuring all spaces are ready for community activities and restored afterwards.
• Maintaining safe, secure and welcoming facilities through effective site security, health and safety compliance, and high standards of presentation.
• Responding to customer queries and resolving issues professionally and efficiently.
• Monitoring the condition of facilities and equipment, reporting maintenance issues and supporting the upkeep of the site.
• Working collaboratively with colleagues across operations, facilities and administration teams to deliver an excellent service.

Skills

Communication skills

Organisational abilities

IT systems

Customer-focused

Independent working

Teamwork

Adaptability

Safety commitment

Community engagement

Safeguarding awareness

Tools

Microsoft Office

Excel

Job description

Oasis Academy John Williams in Bristol seeks a Lettings Assistant to deliver excellent customer service, manage bookings and lettings, raise invoices and support safe, well-presented facilities for community use.

You will be a key contact for hirers, coordinating room bookings and ensuring smooth operations across teams. The role supports safeguarding and community engagement in a busy school setting.