Part-Time L&D Associate—Apprenticeships & Learner Support

IRIS; Manchester; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

IRIS Software Group is seeking a part-time L&D Associate in Manchester, working 20 hours across four to five days on a hybrid basis. You will support apprenticeship and sponsored study programmes, act as a trusted contact for learners, managers and external providers, and help manage enrolments, funding, and records with accuracy and empathy.

You’ll join our Global Talent & L&D team, contributing to learner journeys, compliance, and communications while balancing caseloads and peak periods.

Qualifications

• Experience in case management, learner or student support, or similarly sensitive administrative work.
• Strong attention to detail and confidence maintaining reliable learner and financial records.
• Ability to manage a caseload independently and prioritise effectively when deadlines compete.
• Clear, confident communication with learners, managers and external providers, including sensitive conversations.
• Familiarity with apprenticeship administration or levy‑funded programmes is advantageous.

Responsibilities

• Act as a trusted first point of contact for learners, managers and providers, answering programme, eligibility, funding and next‑step queries.
• Support learners sensitively when they are absent, disengaged or experiencing personal difficulties, escalating higher‑risk cases appropriately.
• Coordinate applications, enrolments, progress, completions, pauses and withdrawals, chasing approvals, forms and evidence where needed.
• Maintain accurate learner information and reconcile internal trackers with provider, Cascade and DAS records, investigating discrepancies.
• Monitor purchase orders, invoices, actual and forecast spend, maintaining a clear audit trail and flagging risks or variances early.
• Produce management information and support improvements to learner communications, webpages, FAQs, campaigns and programme processes.

Job description

IRIS Software Group is seeking a part-time L&D Associate in Manchester, working 20 hours across four to five days on a hybrid basis. You will support apprenticeship and sponsored study programmes, act as a trusted contact for learners, managers and external providers, and help manage enrolments, funding, and records with accuracy and empathy.

You’ll join our Global Talent & L&D team, contributing to learner journeys, compliance, and communications while balancing caseloads and peak periods.