Part-Time IT & Telecoms Support Specialist (Temp-to-Perm)

Interaction Recruitment Group; Peterborough; On-site; GBP 18,000 - 25,000; Part time

Job summary

Interaction Recruitment are currently recruiting for an IT & Telecoms Support Specialist to join a successful and growing business based in Peterborough.

This is an exciting opportunity for an IT‑savvy individual looking for a part-time position with the potential to become permanent. You will work closely with an external IT service provider, customers and internal teams, supporting telecoms, broadband, IT systems and projects across multiple sites.

Qualifications

• Strong IT literacy and confidence using a range of IT systems.
• Experience in a customer-facing B2B or B2C environment.
• Basic understanding of networking and VoIP systems.

Responsibilities

• Onboarding new customers onto telecoms and broadband services.
• Acting as the main contact between the business and external service providers.
• Monitoring supplier performance and ensuring SLAs are met.
• Managing customer enquiries, complaints and service issues professionally.
• Provisioning new services with internal teams and external providers.
• Maintaining accurate customer and occupier records.
• Monitoring bandwidth usage, connectivity, telemetry and uptime across multiple sites.
• Setting up and managing Wi‑Fi-only network sites and VoIP profiles.
• Troubleshooting basic equipment and connectivity issues.
• Resolving telecoms billing queries.
• Assisting with company-wide IT and telecoms projects.

Skills

IT literacy

Customer-facing

Networking basics

VoIP systems

Microsoft Office

Communication skills

Attention to detail

Multitasking

Independent worker

Customer relationships

Tools

Wi-Fi networks

Job description

Interaction Recruitment are currently recruiting for an IT & Telecoms Support Specialist to join a successful and growing business based in Peterborough.

This is an exciting opportunity for an IT‑savvy individual looking for a part-time position with the potential to become permanent. You will work closely with an external IT service provider, customers and internal teams, supporting telecoms, broadband, IT systems and projects across multiple sites.