Part-Time IT & Telecoms Support Specialist

Interaction Recruitment; Peterborough; On-site; GBP 1,240,000 - 2,124,000; Part time

Job summary

Interaction Recruitment are recruiting for an IT & Telecoms Support Specialist in Peterborough on a part-time basis (25–26 hours per week) with a view to permanent employment. You will support telecoms, broadband, IT systems and projects across multiple sites, liaising with an external IT service provider.

You will onboard customers, act as the main contact with external providers, monitor SLAs and handle customer inquiries.

Qualifications

• Experience in a customer-facing B2B or B2C environment.
• Basic understanding of networking and VoIP systems.
• Experience or knowledge of VLANs, switches, firewalls and network troubleshooting would be advantageous.
• Strong Microsoft Office and general systems skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple tasks.
• The confidence to work independently and take ownership of issues.
• A customer-focused approach and the ability to build positive relationships.

Responsibilities

• Onboarding new customers onto telecoms and broadband services.
• Acting as the main point of contact between the business and external service providers.
• Monitoring supplier performance and ensuring agreed SLAs are met.
• Managing customer enquiries, complaints and service issues professionally.
• Working alongside internal Centre Managers to ensure new services are correctly provisioned.
• Maintaining accurate customer and occupier records.
• Monitoring bandwidth usage, connectivity, telemetry and uptime across multiple sites.
• Setting up and managing Wi-Fi-only network sites.
• Supporting VoIP systems, including profiles, ring groups and auto attendants.
• Managing telephone diverts, port requests and the setup of hard and soft phones.
• Troubleshooting basic equipment and connectivity issues, including switches, cabling and port testing.
• Resolving telecoms billing queries.
• Managing IT hardware-related tasks.
• Assisting with company-wide IT and telecoms projects.
• Working alongside the outsourced IT provider on connectivity projects.
• Monitoring the performance of external IT suppliers against agreed SLAs.
• Assisting with process improvements and automation across the business.

Skills

IT literacy

Customer-facing

Networking basics

VoIP familiarity

MS Office

Tools

VoIP systems

Wi‑Fi networks

Telecoms equipment

Job description

Interaction Recruitment are recruiting for an IT & Telecoms Support Specialist in Peterborough on a part-time basis (25–26 hours per week) with a view to permanent employment. You will support telecoms, broadband, IT systems and projects across multiple sites, liaising with an external IT service provider.

You will onboard customers, act as the main contact with external providers, monitor SLAs and handle customer inquiries.