Part-Time IT & Telecoms Support Specialist (Temp-to-Perm)

Interaction Recruitment; Cambridgeshire and Peterborough; On-site; GBP 12,000 - 21,000; Part time

Job summary

Interaction Recruitment is looking for an IT & Telecoms Support Specialist to join a growing business in Peterborough. This part-time role offers potential to become permanent and involves supporting telecoms, broadband, IT systems and projects across multiple sites.

You will work with an external IT provider, customers and internal teams, managing day-to-day IT/telecoms operations and ensuring seamless service delivery. Onboarding, SLA monitoring, and proactive issue resolution are key focuses.

Qualifications

• Strong IT literacy with a range of IT systems.
• Experience in a customer-facing B2B or B2C environment.
• Basic networking and VoIP understanding.
• Knowledge of VLANs, switches, firewalls and troubleshooting.
• Strong Microsoft Office and general systems skills.
• Excellent written and verbal communication; detail-focused.

Responsibilities

• Onboarding new customers onto telecoms and broadband services.
• Acting as the main point of contact between the business and external service providers.
• Monitoring supplier performance and ensuring SLAs are met.
• Managing customer enquiries, complaints and service issues professionally.
• Working with Centre Managers to provision new services.
• Maintaining accurate customer and occupier records.
• Monitoring bandwidth usage, connectivity and uptime across sites.
• Setting up and managing Wi-Fi-only network sites.
• Supporting VoIP systems and related configurations.
• Handling telecoms billing queries and IT hardware tasks.

Skills

IT literacy

Customer-facing

Networking basics

VLANs knowledge

VoIP basics

Microsoft Office

Attention to detail

Independent working

Tools

VoIP systems

Job description

Interaction Recruitment is looking for an IT & Telecoms Support Specialist to join a growing business in Peterborough. This part-time role offers potential to become permanent and involves supporting telecoms, broadband, IT systems and projects across multiple sites.

You will work with an external IT provider, customers and internal teams, managing day-to-day IT/telecoms operations and ensuring seamless service delivery. Onboarding, SLA monitoring, and proactive issue resolution are key focuses.