Part-Time IT & Product Support Specialist

Open Exchange Inc; Greater London; On-site; GBP 18,000 - 32,000; Part time

Benefits offered by this job

Ownership from day one

Career development path

Supportive team environment

Job summary

OpenExchange is seeking a Part-Time Level 1 Support Specialist with dual responsibilities across Product and IT Support. You will handle incoming tickets across product, operational, and IT areas, triaging and routing to the right people quickly.

You’ll work in a small, crucial team and own issues you can, while escalating more complex ones with clear context. The role is designed for 15 to 40 hours per week during UK business hours.

Qualifications

• 1+ years in a support, helpdesk, or operations role.
• Experience with ticketing/CRM systems (Freshdesk, Zendesk, Salesforce, Jira).
• Strong organisational and communication skills.
• Comfort with AI tools and willingness to learn OpenExchange products.

Responsibilities

• Act as first line of response for product, IT, and operational tickets.
• triage issues, reproduce when possible, and escalate with context.
• manage user accounts and configuration tasks.
• document ticket resolutions and maintain knowledge base quality.
• perform Salesforce admin tasks and ensure data quality.

Skills

1+ year experience

IT support tasks

Ticketing/CRM familiarity

Organised

Clear communicator

Team player

AI tools affinity

Tools

Freshdesk

Zendesk

Salesforce

Jira

Job description

OpenExchange is seeking a Part-Time Level 1 Support Specialist with dual responsibilities across Product and IT Support. You will handle incoming tickets across product, operational, and IT areas, triaging and routing to the right people quickly.

You’ll work in a small, crucial team and own issues you can, while escalating more complex ones with clear context. The role is designed for 15 to 40 hours per week during UK business hours.