Part-Time Hybrid Fleet Support Specialist

Halfords; Redditch; Hybrid; GBP 13,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Pension

Annual leave and holidays

Employee discounts

Job summary

Halfords is recruiting for a Fleet Support Executive in Redditch. This part-time, 20 hours per week role focuses on delivering high-quality fleet customer support, handling bookings, and addressing enquiries with proactive problem-solving.

You will collaborate with Autocentre teams and regional managers to maintain service standards and drive improvements. The role offers hybrid working with 1 day on site and 4 days at home, plus a broad benefits package including pension and leave.

Qualifications

• Proven experience in customer service and complaint handling.
• Strong communication skills, both written and spoken.
• Calm, professional and resilient with difficult situations.
• Ability to build relationships with colleagues and stakeholders.

Responsibilities

• Deliver outstanding customer service across multiple channels.
• Coordinate fleet and warranty bookings from request to completion.
• Investigate issues, identify root causes, and drive improvements.
• Handle complaints with confidence and professionalism.
• Analyse service data and collaborate to implement solutions.
• Maintain accurate digital service records and CRM data.
• Support Fleet Operations with various internal teams.
• Assist pricing initiatives and cross-functional process improvements.
• Provide general admin and operational support to Fleet and Customer Service teams.

Skills

Customer service

Complaint handling

Problem solving

Communication skills

Data analysis

Tools

CRM systems

Excel

Outlook

Job description

Halfords is recruiting for a Fleet Support Executive in Redditch. This part-time, 20 hours per week role focuses on delivering high-quality fleet customer support, handling bookings, and addressing enquiries with proactive problem-solving.

You will collaborate with Autocentre teams and regional managers to maintain service standards and drive improvements. The role offers hybrid working with 1 day on site and 4 days at home, plus a broad benefits package including pension and leave.