Housing Support Officer

North Wales Housing; Bangor; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Benefits platform with savings

Further studies support

Employee health assistance

Pension scheme

Job summary

North Wales Housing is seeking a dedicated support worker to contribute to a trauma-informed, person-centred service for residents. You will help ensure safety, respond to incidents, maintain accurate records, assist with housing benefits, and run engagement activities to promote social inclusion.

The role requires strong boundaries, safeguarding knowledge, and experience working with vulnerable individuals in a confidential, client-centred environment.

Qualifications

• Awareness of professional boundaries required.
• Understanding safeguarding principles for children and vulnerable adults.
• Awareness of the support needs of vulnerable people.
• Experience in a client centred environment.
• Experience handling information confidentially.

Responsibilities

• Ensure the safety of the building and residents.
• Act as first point of call for incidents, liaising with staff and services.
• Keep accurate records and hand over to staff as appropriate.
• Assist clients with housing and associated benefits claims.
• Provide engagement activities to promote social inclusion.

Skills

Professional boundaries

Safeguarding principles

Vulnerable people awareness

Client-centred work

Confidential handling

Job description

Reporting to the Supported Housing Manager, you'll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.,

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

Do you have the ability to maintain a calm and professional approach while supporting vulnerable individuals? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development., We're looking for professional individuals who put customers at the heart of everything they do.

Essential requirements

• Awareness of professional boundaries
• Understanding of safeguarding principles for children and vulnerable adults
• Awareness of the support needs of vulnerable people
• Demonstrable experience of working in a client centred environment
• Demonstrable experience of working in a confidential manner

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people., At North Wales Housing, we're committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we're here to help you to be at your best.

A supportive, values driven organisation

• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.