Part-Time Hotel Receptionist - Guest Experience

Lake District Hotels Ltd; Keswick; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Flexible working opportunities

Staff meals whilst on duty

Generous discounts on food and accomod

Share of gratuities

Pension scheme

Apprenticeship and development

Employee Assistance Programme

Refer-a-friend bonus scheme

Monthly staff prize draws

Long service holiday increases

Annual salary reviews

Staff appreciation events and awards

Job summary

Lake District Hotels Ltd in Keswick is seeking a friendly Hotel Receptionist to join our Front Office team. The role is 16–32 hours per week with no accommodation provided and some evening/weekend work.

You will welcome guests, manage check-ins/outs, handle inquiries, and assist with bookings and payments. We value reliability, clear communication and a professional approach in a busy hotel environment.

Qualifications

• Excellent communication and customer service skills.
• A positive and professional approach.
• Good organisational skills and attention to detail.
• Confidence using computer systems and learning new software.
• Reliability and the ability to work independently when required.
• Experience in reception, hospitality, retail, customer service or administrative roles is advantageous; full training will be provided.

Responsibilities

• Welcome guests and provide a warm, professional first impression.
• Manage check-ins and check-outs efficiently.
• Handle telephone, email and face-to-face enquiries.
• Assist guests with information about the hotel, spa and local area.
• Process bookings and payments accurately.
• Work closely with colleagues across all hotel departments to ensure a seamless guest experience.

Skills

Excellent communication

Customer service

Organisational skills

Attention to detail

Confidence with computer systems

Reliability

Job description

Lake District Hotels Ltd in Keswick is seeking a friendly Hotel Receptionist to join our Front Office team. The role is 16–32 hours per week with no accommodation provided and some evening/weekend work.

You will welcome guests, manage check-ins/outs, handle inquiries, and assist with bookings and payments. We value reliability, clear communication and a professional approach in a busy hotel environment.