Guest Experience Host (Front of House)

SmartRecruiters, Inc.; Greater London; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for staff

Choices discounts platform

Training Academy

Job summary

Portico is seeking a Welcome Host to join our small team, based in the ground floor reception of a multi-occupied building in the city. You will be the face of the building, delivering a warm welcome to occupiers and visitors and ensuring a seamless customer journey.

You will manage the Front of House, engage with occupants, and support the building management team to bring our properties to life through outstanding service and proactive engagement.

Qualifications

• Previous experience in a customer-facing hospitality, concierge, reception or front-of-house role is essential.
• Excellent interpersonal and communication skills are required.

Responsibilities

• Deliver a warm, professional, and personalised welcome to all occupiers, visitors, and guests.
• Take ownership of the Front of House experience and maintain a welcoming environment at all times.
• Build positive relationships with occupiers, understanding their needs and preferences.
• Respond promptly and professionally to enquiries, requests, and issues.
• Support the building management team in the effective operation of the property.
• Actively engage with occupiers through a roaming host approach, using mobile technology where appropriate.
• Ensure a consistently high standard of customer service across all interactions.

Skills

Warm welcome

Customer service

Communication skills

Teamwork

Problem solving

Job description

Portico is seeking a Welcome Host to join our small team, based in the ground floor reception of a multi-occupied building in the city. You will be the face of the building, delivering a warm welcome to occupiers and visitors and ensuring a seamless customer journey.

You will manage the Front of House, engage with occupants, and support the building management team to bring our properties to life through outstanding service and proactive engagement.