Guest Experience Host (Front of House)

SmartRecruiters, Inc.

Greater London

On-site

GBP 31,000 - 41,000

Full time

38 hours ago
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Benefits offered by this job

Excellent holiday allowance
Pension contributions
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
24-hour personal helpline for staff
Choices discounts platform
Training Academy

Job summary

Portico is seeking a Welcome Host to join our small team, based in the ground floor reception of a multi-occupied building in the city. You will be the face of the building, delivering a warm welcome to occupiers and visitors and ensuring a seamless customer journey.

You will manage the Front of House, engage with occupants, and support the building management team to bring our properties to life through outstanding service and proactive engagement.

Qualifications

  • Previous experience in a customer-facing hospitality, concierge, reception or front-of-house role is essential.
  • Excellent interpersonal and communication skills are required.

Responsibilities

  • Deliver a warm, professional, and personalised welcome to all occupiers, visitors, and guests.
  • Take ownership of the Front of House experience and maintain a welcoming environment at all times.
  • Build positive relationships with occupiers, understanding their needs and preferences.
  • Respond promptly and professionally to enquiries, requests, and issues.
  • Support the building management team in the effective operation of the property.
  • Actively engage with occupiers through a roaming host approach, using mobile technology where appropriate.
  • Ensure a consistently high standard of customer service across all interactions.

Skills

Warm welcome
Customer service
Communication skills
Teamwork
Problem solving

Job description

Portico is seeking a Welcome Host to join our small team, based in the ground floor reception of a multi-occupied building in the city. You will be the face of the building, delivering a warm welcome to occupiers and visitors and ensuring a seamless customer journey.

You will manage the Front of House, engage with occupants, and support the building management team to bring our properties to life through outstanding service and proactive engagement.

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