Receptionist

Woodlake Trails; Compton; On-site; GBP 9,500 - 12,000; Part time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee assistance programme

Job summary

Park Holidays UK is seeking a Receptionist to deliver outstanding guest service at a busy park. You will be the first point of contact for visitors, handling inquiries, reservations, payments, and information on park facilities.

This part-time role offers 16 hours per week and a permanent position within a friendly team. You'll provide a warm, efficient reception experience, manage administrative duties, and support upselling opportunities.

Qualifications

• Strong communication and interpersonal skills.
• A passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reception or front-of-house experience is desirable but not essential.
• This role is subject to a DBS check.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide information on park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay relevant information about facilities.
• Operate the Park telephone system efficiently.
• Complete Welcome Packs with programs, membership cards, etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upsell extended stays and upgrades.
• Contact hire fleet guests to chase booking payment as per Company agreement.

Skills

Communication

Customer service

Organisational skills

Teamwork

DBS check

Job description

Ashbourne Heights Country & Leisure Park

Job Type: Permanent

Classification: Part Time

Weekly Hours: 16

Compensation: £10,575 Per Annum
Weekly Hours: 16

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you'll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

• Strong communication and interpersonal skills
• A passion for customer service and a friendly, approachable manner
• Good organisational skills and attention to detail
• Ability to work independently and as part of a team
• Previous reception or front-of-house experience is desirable but not essential
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.