Part-Time GP Receptionist - 27.5h/wk, Patient Care

Archvale Limited; Reading; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

27 days annual leave (pro-rata)

8 bank holidays (pro-rata)

Job summary

Archvale Limited is seeking a friendly and organised GP Receptionist to be the first point of contact for patients and visitors at Westwood Road Surgery in Reading. The role focuses on delivering exceptional customer service and administrative support within a fast-paced primary care setting.

You will manage appointments, handle inquiries, process prescriptions, and perform general admin tasks while upholding patient confidentiality and data protection policies.

Qualifications

• GCSEs in English and Maths required.
• Experience in customer-facing roles preferred.
• Ability to greet patients warmly and manage inquiries.

Responsibilities

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate team.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Completion of triage documents for patients who are unable to do this themselves
• Processing of prescription requests
• Booking appointments at our PCN Hub sites using Systm1
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Previous experience in customer-facing roles such as retail, hospitality, or other service
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Previous experience working within GP practice.
• Previous experience in the reception role.
• GCSEs in English and Maths
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

Skills

Customer service

Communication skills

Attention to detail

Empathy

Multitasking

Education

GCSE English and Maths

Tools

Systm1

Job description

Archvale Limited is seeking a friendly and organised GP Receptionist to be the first point of contact for patients and visitors at Westwood Road Surgery in Reading. The role focuses on delivering exceptional customer service and administrative support within a fast-paced primary care setting.

You will manage appointments, handle inquiries, process prescriptions, and perform general admin tasks while upholding patient confidentiality and data protection policies.