Part-Time GP Receptionist – Warm Front Desk & Admin

Story Terrace Inc.; Tunbridge Wells; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave pro‑rata

Job summary

Story Terrace Inc. is seeking a friendly GP Receptionist to join our team in Lamberhurst/Tunbridge Wells. The part-time role involves welcoming patients, booking appointments, handling calls and payments, and supporting routine admin tasks within a GP practice.

The ideal candidate will have receptionist experience, strong communication and IT skills, and the ability to multitask in a fast-paced environment. Benefits include NHS Pension Scheme and 27 days annual leave (pro‑rata).

Qualifications

• Experience as a receptionist or front desk role.
• Excellent interpersonal skills and empathy when dealing with patients and staff.
• Strong IT skills including basic office software and data handling.

Responsibilities

• Greet patients and visitors on arrival to create a positive first impression.
• Manage appointments including scheduling and cancellations using electronic systems.
• Answer and direct incoming calls to appropriate staff or departments.
• Provide information about services, opening hours and other relevant details.
• Assist with general admin tasks such as photocopying, scanning and filing.
• Maintain confidentiality and data protection compliance.
• Process prescription-related queries and payments.

Skills

Customer service

Communication skills

Organisational skills

IT skills

Multitasking

Education

GCSE English & Maths

Job description

Story Terrace Inc. is seeking a friendly GP Receptionist to join our team in Lamberhurst/Tunbridge Wells. The part-time role involves welcoming patients, booking appointments, handling calls and payments, and supporting routine admin tasks within a GP practice.

The ideal candidate will have receptionist experience, strong communication and IT skills, and the ability to multitask in a fast-paced environment. Benefits include NHS Pension Scheme and 27 days annual leave (pro‑rata).