Part-Time Fuel Sales Admin – 20h/wk

Carrs-Billington-Agriculture-2; Dumfries; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Salary package

25 days annual leave

Career growth opportunities

Job summary

Carr’s Billington Agriculture in Dumfries is seeking a Fuel Sales Administrator working 20 hours per week to drive upselling and deliver excellent customer service across inbound and outbound communications. You will handle order processing, quotations, and queries while coordinating with fuels planners and drivers to ensure timely deliveries.

The role focuses on proactive customer engagement, building long-term relationships, and supporting credit queries with a strong emphasis on accuracy and

Qualifications

• Proven experience in customer service and communication.
• Demonstrating adaptability and flexibility.
• Proactive problem solving.
• Attention to detail and accuracy (order processing, compliance).
• Numerical and financial awareness.
• Confident in handling calls from prospecting to closing.
• Comfortable working in a small, collaborative team.
• Strong understanding of the sales process and product benefits.
• Resilience and persistence in sales, especially in outbound prospecting.
• Excellent analytical and interpersonal skills with a passion for sales and service.
• Ability to maintain long-term customer relationships.

Responsibilities

• Deliver high-quality customer service for both inbound and outbound telesales, resolving issues on first contact.
• Proactively contact past, current, and potential customers to convert calls into sales.
• Manage daily administrative tasks including order processing, quotations, and query resolution.
• Analyse sales data to meet or exceed performance targets.
• Liaise with Fuels planner and drivers to ensure timely and accurate fuel deliveries.
• Work with the finance team to resolve account queries and support credit applications.
• Adhere to Company and Group policies and procedures, including Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance.

Skills

Customer service

Adaptability

Problem solving

Attention to detail

Numerical awareness

Sales experience

Prospecting/closing

Teamwork

Product benefits

Relationship building

Analytical skills

Interpersonal skills

Microsoft Dynamics 365

CRM systems

MS Office

UK driving licence

Fuel industry knowledge

Tools

Microsoft Dynamics 365

CRM

MS Office

Job description

Carr’s Billington Agriculture in Dumfries is seeking a Fuel Sales Administrator working 20 hours per week to drive upselling and deliver excellent customer service across inbound and outbound communications. You will handle order processing, quotations, and queries while coordinating with fuels planners and drivers to ensure timely deliveries.

The role focuses on proactive customer engagement, building long-term relationships, and supporting credit queries with a strong emphasis on accuracy and