Fuel Sales Administrator

Carrs-Billington-Agriculture-2; Dumfries; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Salary package

25 days annual leave

Career growth opportunities

Job summary

Carr’s Billington Agriculture in Dumfries is seeking a Fuel Sales Administrator working 20 hours per week to drive upselling and deliver excellent customer service across inbound and outbound communications. You will handle order processing, quotations, and queries while coordinating with fuels planners and drivers to ensure timely deliveries.

The role focuses on proactive customer engagement, building long-term relationships, and supporting credit queries with a strong emphasis on accuracy and

Qualifications

• Proven experience in customer service and communication.
• Demonstrating adaptability and flexibility.
• Proactive problem solving.
• Attention to detail and accuracy (order processing, compliance).
• Numerical and financial awareness.
• Confident in handling calls from prospecting to closing.
• Comfortable working in a small, collaborative team.
• Strong understanding of the sales process and product benefits.
• Resilience and persistence in sales, especially in outbound prospecting.
• Excellent analytical and interpersonal skills with a passion for sales and service.
• Ability to maintain long-term customer relationships.

Responsibilities

• Deliver high-quality customer service for both inbound and outbound telesales, resolving issues on first contact.
• Proactively contact past, current, and potential customers to convert calls into sales.
• Manage daily administrative tasks including order processing, quotations, and query resolution.
• Analyse sales data to meet or exceed performance targets.
• Liaise with Fuels planner and drivers to ensure timely and accurate fuel deliveries.
• Work with the finance team to resolve account queries and support credit applications.
• Adhere to Company and Group policies and procedures, including Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance.

Skills

Customer service

Adaptability

Problem solving

Attention to detail

Numerical awareness

Sales experience

Prospecting/closing

Teamwork

Product benefits

Relationship building

Analytical skills

Interpersonal skills

Microsoft Dynamics 365

CRM systems

MS Office

UK driving licence

Fuel industry knowledge

Tools

Microsoft Dynamics 365

CRM

MS Office

Job description

Location: On site / Dumfries DG1 3PG, UK
job type: Fixed term / Part-time
Sector and subsector: Office Support | Customer Service
Salary: Competitive salary

We’re looking for an enthusiastic and highly organised Fuel Sales Administrator to join our team at our Dumfries depot. Working with customers across the Rural and Agricultural sector, you’ll help drive sales of our fuel and lubricant range, identify opportunities with existing and prospective customers, and make sure every customer receives an excellent level of service.

The role is 20 hours per week, worked across Monday to Friday, making it a great opportunity for someone looking for a part-time position within a busy, customer-focused environment.

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co.& English Provender Company.

THE JOB

To provide efficient administrative support and deliver exceptional customer service within the fuels business. The role focuses on proactive upselling and ensuring consistently strong customer engagement across all communications.The successful candidate would be expected to:

• Deliver high-quality customer service for both inbound and outbound telesales, resolving issues on first contact.
• Proactively contact past, current, and potential customers to convert calls into sales.
• Manage daily administrative tasks including order processing, quotations, and query resolution.
• Analyse sales data to meet or exceed performance targets.
• Liaise with Fuels planner and drivers to ensure timely and accurate fuel deliveries, enhancing customer satisfaction and retention.
• Work with the finance team to resolve account queries and support credit applications.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

• Proven experience in customer service and communication.
• Demonstrating adaptability and flexibility.
• Proactive problem solving.
• Attention to detail and accuracy (order processing, compliance).
• Numerical and financial awareness.
• Confident in handling calls from prospecting to closing.
• Comfortable working in a small, collaborative team.
• Strong understanding of the sales process and product benefits.
• Resilience and persistence in sales, especially in outbound prospecting through spring a summer.
• Excellent analytical and interpersonal skills with a passion for sales and service.
• Ability to maintain long-term customer relationships. Customer retention is important.
• Experience with Microsoft Dynamics 365, CRM systems, MS office (Excel, Word, Outlook, Teams)
• Full UK driving licence.
• Knowledge of the fuel distribution process & Fuel industry standards.

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured : Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay : Generous company sick pay entitlement.
• Health Cash Plan : A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount : Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme : A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover : Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub : Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits : Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension : Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development : Role specific training and ongoing training and development opportunities identified through our annual appraisal process.

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