Part-Time Frontline Customer Experience Specialist

The Range; Dumfries; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Range in Dumfries is seeking a part-time Customer Service Assistant to be the face of the store, delivering friendly service and helping create a positive shopping experience for every customer.

You will handle enquiries, assist with returns, process till transactions, and work as part of a lively team. The role suits someone polite, confident and calm under pressure, with a focus on making customers feel welcome.

Qualifications

• Provide excellent customer service.
• Demonstrate problem-solving and quick thinking.
• Work well in a team and show initiative.

Responsibilities

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Making sure that the customer's experience is a positive one.

Skills

Problem-solving

Customer service

Teamwork

Communication

Initiative

Job description

The Range in Dumfries is seeking a part-time Customer Service Assistant to be the face of the store, delivering friendly service and helping create a positive shopping experience for every customer.

You will handle enquiries, assist with returns, process till transactions, and work as part of a lively team. The role suits someone polite, confident and calm under pressure, with a focus on making customers feel welcome.