Customer Service Assistant - Part Time

The Range; Dorchester; On-site; GBP 12,000 - 15,000; Part time

Job summary

The Range is seeking a part-time Customer Service Assistant at Great Western Industrial Centre, Dorchester. You will be the face of The Range, delivering great service and promoting the store as a unique one-stop shopping experience.

You should be polite, approachable and able to remain calm in challenging situations. Your day will include answering enquiries, providing information, helping to solve problems, handling returns, processing till transactions and ensuring a positive customer

Qualifications

• Problem-solving skills desirable.
• Ability to follow instructions and work as part of a team.
• Polite and approachable communication is important.
• Ability to remain patient and calm in difficult situations.

Responsibilities

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Ensuring the customer's experience is positive and memorable.

Skills

Problem-solving

Teamwork

Calm under pressure

Communication

Following instructions

Job description

Customer Service Assistant - Part Time, Great Western Industrial Centre, Dorchester, Dorset, DT1 1RD

As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The Range as the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impression. You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.

What are we looking for? To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks:

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions
• Making sure that the customer's experience is a positive one.

Why The Range? Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK's fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you're sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.