Customer Service Assistant - Part Time

The Range; Dumfries; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Range in Dumfries is seeking a part-time Customer Service Assistant to be the face of the store, delivering friendly service and helping create a positive shopping experience for every customer.

You will handle enquiries, assist with returns, process till transactions, and work as part of a lively team. The role suits someone polite, confident and calm under pressure, with a focus on making customers feel welcome.

Qualifications

• Provide excellent customer service.
• Demonstrate problem-solving and quick thinking.
• Work well in a team and show initiative.

Responsibilities

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions.
• Making sure that the customer's experience is a positive one.

Skills

Problem-solving

Customer service

Teamwork

Communication

Initiative

Job description

Customer Service Assistant - Part TimeThe Range, Leafield Road, Dumfries, Dumfriesshire, DG1 2DP

As a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. In this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience. In this role you will be the face of The Range as the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impression. You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.

What are we looking for?

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks:

• Answering customer enquiries.
• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Processing till transactions
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers. Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.