Part-Time Front Line Call Handler and Admin Assistant

Woolley & Co Limited; Gaydon; On-site; GBP 12,398 - 17,908; Part time

Job summary

Woolley & Co Limited, Solicitors, head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP, is seeking a Part-Time Front Line Call Handler and Admin Assistant to join a small, supportive team. The role covers front line call handling and general admin, with four mornings per week (16 hours).

You will manage calls, take messages, process enquiries via a case management system and support the Office Manager and lawyers.

Qualifications

• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential).
• Strong IT skills with the ability to use digital systems accurately and efficiently (essential).
• Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable).
• Good verbal and written communication skills.
• Excellent attention to detail and good time management skills.

Responsibilities

• Handle incoming calls from clients, solicitors, barristers, suppliers etc., filtering calls and handing over to staff as needed.
• Process and distribute new client enquiries received via web forms and emails; distribute enquiries to lawyers.
• Provide professional first impression of the business through excellent communications.
• Provide administrative support to the Office Manager, lawyers and Head Office team.
• Follow administrative procedures as explained by the Office Manager.
• Perform scanning, photocopying and filing of confidential documents.

Skills

MS Office

IT skills

Verbal & written communication

Attention to detail

Time management

Tools

Case management system

Virtual telephony / switchboard

Job description

Part-Time Front Line Call Handler and Admin Assistant

This is a part-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP.

Location:

Woolley & Co, Solicitors, Silverstone House, Kineton Road, Gaydon, CV35 0EP

JOB TYPE:

Part-time, head office based (16 hours/four mornings per week)

The purpose of this role is to provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors as part of a small, supportive head office team.

Key Responsibilities

• Handle incoming calls from clients, solicitors, barristers, suppliers etc.
  • filtering calls and handing over the call to other relevant members of staff
  • taking comprehensive messages
  • processing new enquiries via a case management system and distributing enquiries to lawyers
• Process and distribute new client enquiries received via web forms and emails
• Use excellent communications skills to provide a professional first impression of the business
• Provide administrative support to the Office Manager, lawyers and other members of the Head Office team
• Follow administrative procedures as explained by the Office Manager
• Scanning, photocopying and filing confidential documents

What We’re Looking For

Qualifications and experience:

• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential)
• Strong IT skills with the ability to use digital systems accurately and efficiently (essential)
• Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable)
• Good verbal and written communication skills
• Excellent attention to detail and good time management skills