Client-Centric Front Desk & Admin Assistant (Part-Time)

Woolley & Co Limited; Gaydon; On-site; GBP 12,398 - 17,908; Part time

Job summary

Woolley & Co Limited, Solicitors, head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP, is seeking a Part-Time Front Line Call Handler and Admin Assistant to join a small, supportive team. The role covers front line call handling and general admin, with four mornings per week (16 hours).

You will manage calls, take messages, process enquiries via a case management system and support the Office Manager and lawyers.

Qualifications

• Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential).
• Strong IT skills with the ability to use digital systems accurately and efficiently (essential).
• Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable).
• Good verbal and written communication skills.
• Excellent attention to detail and good time management skills.

Responsibilities

• Handle incoming calls from clients, solicitors, barristers, suppliers etc., filtering calls and handing over to staff as needed.
• Process and distribute new client enquiries received via web forms and emails; distribute enquiries to lawyers.
• Provide professional first impression of the business through excellent communications.
• Provide administrative support to the Office Manager, lawyers and Head Office team.
• Follow administrative procedures as explained by the Office Manager.
• Perform scanning, photocopying and filing of confidential documents.

Skills

MS Office

IT skills

Verbal & written communication

Attention to detail

Time management

Tools

Case management system

Virtual telephony / switchboard

Job description

Woolley & Co Limited, Solicitors, head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP, is seeking a Part-Time Front Line Call Handler and Admin Assistant to join a small, supportive team. The role covers front line call handling and general admin, with four mornings per week (16 hours).

You will manage calls, take messages, process enquiries via a case management system and support the Office Manager and lawyers.