Guest Experience Lead - Front Desk

Delta Hotels By Marriott Waltham Abbey; Epping Green; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discounts

Pension scheme

Job summary

Delta Hotels by Marriott Waltham Abbey in the United Kingdom is seeking a dedicated Front Office Associate to join our Reception team. This full-time role focuses on welcoming guests, processing check-ins, and delivering warm service that reflects our brand's standards.

We offer Free Meals on Duty, Uniform Provided, Marriott Discounts, pension, and personal development opportunities across Marriott's global network.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Job description

Delta Hotels by Marriott Waltham Abbey in the United Kingdom is seeking a dedicated Front Office Associate to join our Reception team. This full-time role focuses on welcoming guests, processing check-ins, and delivering warm service that reflects our brand's standards.

We offer Free Meals on Duty, Uniform Provided, Marriott Discounts, pension, and personal development opportunities across Marriott's global network.