Front Desk & Guest Services Associate

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Waltham Abbey is seeking a full-time Front Office Associate to join our Reception team. You will handle guest check-ins/check-outs, coordinate with housekeeping, answer inquiries, and provide information about the property and local area.

The role offers benefits such as free meals on duty, uniform provided, Marriott discounts, pension, and opportunities for career development within Marriott's global network.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Skills

Front desk operations

Guest services

Room reservations

Cash handling

Job description

Delta Hotels by Marriott Waltham Abbey is seeking a full-time Front Office Associate to join our Reception team. You will handle guest check-ins/check-outs, coordinate with housekeeping, answer inquiries, and provide information about the property and local area.

The role offers benefits such as free meals on duty, uniform provided, Marriott discounts, pension, and opportunities for career development within Marriott's global network.