Part-Time Duty Manager

The New Wolsey Theatre Co.; Ipswich; Hybrid; GBP 11,000 - 13,000; Part time

Job summary

The New Wolsey Theatre Co. in Ipswich is seeking a friendly and welcoming Duty Manager to ensure a first class customer experience for audiences. This is a permanent part-time role with a guaranteed 16 hours per week, with additional hours during busy periods and around productions. Regular evenings and weekends are included.

You will lead the Front of House team, ensure audience welfare, and handle seating queries, providing confident, warm service in a busy theatre environment.

Qualifications

• Experience of working with the public.
• Thrives within a busy and vibrant environment.
• Excellent communication skills with confidence and warmth.
• Welcoming and inclusive attitude.

Responsibilities

• Lead the smooth running of Front of House during performances.
• Oversee welfare of audiences and customers.
• Address seating queries and assist with questions and issues.

Skills

Problem-solving

Public interaction

Communication skills

Customer service

Inclusivity

Job description

16 hours per week, with occasional additional hours.

Interviews

Held at the theatre on Monday 30th November 2026.

£11,970 per annum based on 16 hours per week (£14.35 per hour).

An additional x0.5 of your hourly rate will be paid if you are required to work on a Sunday or Bank Holiday.

We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences!

Are you a confident and enthusiastic problem solver with a passion for working with the public?

We are seeking a friendly and welcoming Duty Manager to help us provide a first class customer experience to our audiences. This is an exciting opportunity to play a key role in the smooth running of our performances and events, leading our Front of House operation and ensuring audiences, customers and staff feel safe, supported and welcome.

This is a permanent part-time role with a minimum guaranteed 16 hours per week. Additional hours will be available during busy periods, including around productions, annual leave, staff absence and peak seasons such as pantomime. Working hours will vary according to the performance schedule and will include regular evenings and weekends.

Key Responsibilities

• To lead the smooth running of the Front of House operation when there are performances
• To oversee the welfare of audiences and customers
• To lead on acknowledging and resolving questions and issues such as seating queries

What We’re Looking For

• A confident problem-solver with experience of working with the public
• Someone who thrives within a busy and vibrant environment
• Excellent communication skills and the ability to deal with people with confidence and warmth
• A welcoming and inclusive attitude

We’d love applications from people of all backgrounds, especially from Black, Asian and ethnically diverse backgrounds, those who identify as D/deaf and disabled people, neurodivergent people, members of the LGBTQIA+ community and those from lower socio-economic backgrounds. We are up for exploring support and development needs and will make reasonable adjustments to enable applicants to participate in the selection process, and for the successful applicant to carry out their role.

If you need us to make any adjustments to allow you to fully participate, would like an informal and confidential discussion about the position, or if you would like any information in a different format please contact Lucy Parker [e-mail] or 01473 295900.

We will reimburse reasonable travel expenses for candidates to attend an interview.