Casual Duty Manager

WILTSHIRE CREATIVE; Salisbury; On-site; GBP 15,000 - 21,000; Part time

Job summary

Wiltshire Creative is seeking a Duty Manager to oversee Front of House operations during performances and workshops at their Salisbury venue. Shifts are primarily evenings and weekends with flexible patterns tied to schedules.

Excellent customer service and the ability to handle diverse situations calmly are essential for this role. Responsibilities include maintaining cleanliness and safety in public areas, serving as the first contact for patrons and staff, and supervising FOH, bar and café

Qualifications

• Customer service skills and the ability to deal with a variety of situations calmly and professionally.
• Experience in managing staff and coordinating a team.
• Ability to respond to safety and safeguarding considerations.
• Qualified First Aider or available for first aid training may be required.

Responsibilities

• Maintain high standards of presentation, cleanliness and safety in all public areas.
• Act as first point of contact for patrons, contractors, suppliers, and visitors.
• Ensure Duty Team provides extra assistance to patrons with access needs.
• Supervise Front of House, bar and café staff to present a professional image.
• Support pre-show and events duties, including queue management and room setup.
• Enforce the uniform policy and support hosted events.
• Work closely with the Duty Technical team and build good internal relations.
• Provide support to emergency services or licensing bodies when required.

Skills

Customer service

Staff management

Health & safety awareness

First aid

Job description

Duty Managers are responsible for our Front of House operation during performances or workshops, and will act as a point of contact for all visitors and ensure standards of service and safety are met for our audiences.

Hours will be very variable throughout the year as they are linked to performance schedules, and the role offers flexibility in terms of working patterns. Shifts will mainly be evenings and weekends.

Customer service skills and the ability to deal with a variety of situations calmly and professionally are essential.

Key Responsibilities

Duty Management

• To maintain a high standard of presentation, cleanliness, and safety in all public areas of the company’s premises
• To act as first point of contact for patrons, contractors, suppliers and other visitors, dealing with all visitors in a polite, friendly and professional manner
• To ensure that the Duty Team give any extra assistance required by Patrons with Access requirements
• To give Front of House clearance for performances and ensure there is a visible Duty Manager presence at all arrival, interval and departure periods
• To supervise all Front of House, bar and café staff ensuring that they represent the company in a professional manner
• To aid bar teams in running a smooth preshow, assisting where possible to reduce queues
• To enforce the uniform policy
• To provide support to hosted events in the public areas of the building ensuring that rooms or venues are set up appropriately and that the customer’s expectations are met
• To work closely and maintain communications with the Duty Technical team
• To maintain good working relationships with staff, colleagues, contractors and suppliers
• To provide reasonable support and assistance to representatives from the police, ambulance, and fire services, and to representatives of local government or licensing bodies

Cashing up

To be responsible for cashing up bar and FOH sales, agreeing staff till reconciliations and signing off cash handed over

Health and Safety

• To be responsible for the safety of all users of the Front of House areas of the premises, and to ensure that all visitors, suppliers and contractors use Front of House areas safely
• To remain aware of and up to date with health and safety issues as they relate to Front of House areas
• To attend fire drill training, and to be able to take a leading role in the evacuation of the building if necessary
• To ensure that staff, customers, and other users comply with current licensing and other legal requirements
• To act as Duty First Aider for anyone who requires assistance.

Security

• To ensure the building is unlocked when on an early shift
• To make the building secure and to lock up at the end of each evening shift

General

• To always act in the best interests of Wiltshire Creative, positively enabling delivery of our objectives and acting as an ambassador for our work
• To abide by Wiltshire Creative’s policies, including the staff handbook and associated people policies, and Safeguarding, Health & Safety and Sustainability policies
• To promote and champion Wiltshire Creative’s values through actions and behaviours
• To maintain confidentiality in all areas relating to Wiltshire Creative
• To maximise income and minimise expenditure wherever possible
• To be flexible and to undertake any other reasonable duties as requested by Management

About You

• Qualified First Aider (or available on Tuesday 10th and Wednesday 11th November from 9am to 4pm for First Aid Training in Alderbury, and approx. 6 hours of e-learning online prior to the in-person training)
• Clean and tidy presentation
• Ability to work on own initiative
• Experience of managing staff
• Experience of setting / un-setting alarm systems
  
• Good time management and ability to prioritise workload