Foh Assistant

Mayflower; Southampton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Mayflower Theatre and Mayflower Studios are seeking Front of House team members to warmly welcome audiences, assist with bars and merchandise, support events and ensure a safe, inviting environment for all visitors.

Roles are offered on annualised hours contracts of 624 hours per year (about 12 hours per week on average), including afternoons, evenings and weekends. All applicants must be available for weekend work and busy Christmas periods.

Qualifications

• Experience delivering excellent customer service in a guest-facing role.
• Strong communication and interpersonal skills across diverse audiences.
• Ability to stay calm and professional when handling queries or issues.
• Experience using EPOS or point-of-sale systems to handle transactions.
• Team player who follows venue procedures and safety rules.

Responsibilities

• Deliver exceptional customer service in a welcoming environment.
• Assist customers with enquiries and resolve issues professionally.
• Enforce policies, licensing regulations and health and safety procedures.
• Support bar, retail and merchandise sales, handling transactions and stock.
• Assist with setup, delivery and clearance of events in Front of House areas.
• Serve food and beverages following hygiene standards.
• Maintain high standards of presentation, cleanliness and care.
• Contribute to safety and wellbeing of customers and staff.
• Work with colleagues to ensure smooth operation of performances.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Teamwork

Procedures & policies

Health & safety awareness

Flexibility

Diversity & inclusion

Tools

EPOS systems

Job description

We are looking for enthusiastic and customer-focused individuals to join our Front of House team. You'll welcome audiences to our two venues Mayflower Theatre and Mayflower Studios. Providing exceptional customer service, assist with bars and merchandise sales, support events and functions, and help maintain a safe and welcoming environment for everyone who visits. If you enjoy working with people and thrive in a busy, team-oriented environment, we'd love to hear from you

Roles will be offered based on an annualised hours contracts of 624 hours per year - an average of 12 hours per week (3-4 shifts on average) – this will include afternoons, evenings, and weekends. All applicants must be available for weekend work (including Sundays) and must be available to work over the busy Christmas period, including performances on Boxing Day.

Your main responsibilities will be:

• Deliver exceptional customer service by providing a friendly, welcoming and helpful experience for all visitors.
• Assist customers with enquiries, resolve issues professionally, and ensure a positive theatre experience.
• Enforce venue policies, show-specific requirements, licensing regulations, and health and safety procedures.
• Support bar, retail and merchandise sales, accurately handling transactions and stock.
• Assist with the setup, delivery and clearing of events and functions within Front of House areas.
• Serve food and beverages in accordance with food safety and hygiene standards.
• Maintain high standards of presentation, cleanliness and customer care throughout the venue.
• Contribute to the safety, security and wellbeing of customers, staff and the building at all times.
• Support emergency procedures and respond appropriately to incidents when required.
• Work collaboratively with colleagues to ensure the smooth operation of performances, events and activities.

Our ideal applicant will have:

Essential qualities:

• Experience of delivering excellent customer service in a customer-facing environment.
• Strong communication and interpersonal skills, with the ability to engage positively with a wide range of people.
• Ability to remain calm, professional and approachable when dealing with customer queries, complaints or challenging situations.
• Experience of using EPOS systems accurately.
• Ability to work effectively as part of a team and support colleagues during busy periods.
• Demonstrable ability to follow procedures, instructions and venue policies.
• Awareness of health and safety responsibilities in a public-facing environment.
• Flexible approach to working hours, including evenings, weekends and bank holidays.
• Commitment to diversity and inclusion, ensuring all visitors receive a welcoming experience.

Desirable qualities:

• Previous experience working in a theatre, entertainment venue, hospitality or visitor attraction.
• Experience of food and beverage service.
• Knowledge of licensing regulations and Challenge 25 procedures.

We understand that some candidates may choose to use AI tools to assist with their application. If you do, we kindly encourage you to keep the following in mind:

• Let your personality shine through: AI-generated responses can sometimes feel generic or impersonal. Your application is a chance to showcase your unique experiences, skills, and enthusiasm—make sure your voice comes through clearly.
• Show your genuine interest: A personal touch can make a big difference. Applications that reflect your own words and motivations often stand out more and help us get to know you better.
• Be accurate and honest: It’s important that all information you provide is truthful and genuinely reflects your background and experience.
• Prepare for the next steps: If your application relies heavily on AI, it may be harder to speak confidently about your experiences during interviews. We want you to feel prepared and authentic throughout the process.

The job description can be found at the bottom of our job advert on our recruitment portal located on https://www.mayflower.org.uk/about/jobs-and-opportunities/ . This is also where you can find the information of how to apply.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For more details, please see our Diversity and Inclusion statement on our website’s jobs and opportunities page on the link above.

If you require any assistance or have any additional requirements to complete your application with the recruitment process, please contact the People & Culture Team at or on 02380 711800 ext. 0. You can also contact us with any further questions you may have.

Interviews for this role will be held on the evening of 16th November 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role.