Part-Time Front of House Leader – Exceptional Guest Experience

The New Wolsey Theatre Co.; Ipswich; Hybrid; GBP 11,000 - 13,000; Part time

Job summary

The New Wolsey Theatre Co. in Ipswich is seeking a friendly and welcoming Duty Manager to ensure a first class customer experience for audiences. This is a permanent part-time role with a guaranteed 16 hours per week, with additional hours during busy periods and around productions. Regular evenings and weekends are included.

You will lead the Front of House team, ensure audience welfare, and handle seating queries, providing confident, warm service in a busy theatre environment.

Qualifications

• Experience of working with the public.
• Thrives within a busy and vibrant environment.
• Excellent communication skills with confidence and warmth.
• Welcoming and inclusive attitude.

Responsibilities

• Lead the smooth running of Front of House during performances.
• Oversee welfare of audiences and customers.
• Address seating queries and assist with questions and issues.

Skills

Problem-solving

Public interaction

Communication skills

Customer service

Inclusivity

Job description

The New Wolsey Theatre Co. in Ipswich is seeking a friendly and welcoming Duty Manager to ensure a first class customer experience for audiences. This is a permanent part-time role with a guaranteed 16 hours per week, with additional hours during busy periods and around productions. Regular evenings and weekends are included.

You will lead the Front of House team, ensure audience welfare, and handle seating queries, providing confident, warm service in a busy theatre environment.