Part-Time Customer Service Supervisor – Fast-Paced Retail

B&M Retail Limited; Fort William; On-site; GBP 14,327,000 - 21,491,000; Part time

Benefits offered by this job

Store discounts

Colleague portal discounts

Job summary

B&M Retail Limited in Fort William is seeking a Customer Service Supervisor for a permanent, part-time role working 20 hours per week. You will support the Customer Service Manager in cash office and checkout operations, ensuring the team delivers excellent service.

Ideal candidates will have experience supervising a small team in a fast-paced retail environment, strong numerical and problem-solving skills, and a flexible, can-do attitude.

Qualifications

• Experience supervising/managing a small team in a fast paced retail environment.
• Strong numerical and problem solving skills.
• Flexible approach and a 'can do' attitude.
• Ability to think on your feet.

Responsibilities

• Support the Customer Service Manager in running the cash office and the checkout area to ensure best service for customers.
• Be passionate about delivering exceptional customer service.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming environment and drive sales and profitability.
• Protect and safeguard company assets.

Skills

Customer service

Leadership

Numerical skills

Flexibility

Job description

B&M Retail Limited in Fort William is seeking a Customer Service Supervisor for a permanent, part-time role working 20 hours per week. You will support the Customer Service Manager in cash office and checkout operations, ensuring the team delivers excellent service.

Ideal candidates will have experience supervising a small team in a fast-paced retail environment, strong numerical and problem-solving skills, and a flexible, can-do attitude.