Part Time Customer Service Executive

Nichols plc; Stirling; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Service Executive to join their dynamic team in Stirling. This role involves being the first point of contact for customers, handling inquiries, processing orders, and providing troubleshooting support. Ideal candidates will have a strong background in customer service and sales, excellent communication skills, and a proactive approach to problem-solving. With a commitment to inclusivity and innovation, this company offers a supportive environment where your contributions will make a real difference. Join a team that values resilience and a hands-on attitude, and enjoy a range of benefits that enhance your work-life balance.

Benefits

25 days holiday

Generous pension scheme

Annual bonus

Save as you Earn Share Scheme

Private medical cover option

Holiday home stay

Birthday off work

Volunteer day off

Free drinks and slush drinks

Staff shop discounts

Qualifications

• Experience in customer services and sales in a fast-paced environment.
• Proactive problem-solving and good communication skills.

Responsibilities

• Process customer sales orders and manage inbound calls and emails.
• Provide technical issue troubleshooting and escalate when necessary.

Skills

Customer service experience

Sales experience

Problem-solving skills

Communication skills

Organizational skills

Tools

Computer literacy

Job description

We're Nichols plc - the home of Vimto, and there is no other business quite like ours!

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

We’re well known for our famous purple drink it’s true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

ABOUT THE OPPORTUNITY:

We’re looking for a Part Time Customer Service Executive to join our team in our Stirling depot.

The hours of work are 9am – 5pm Monday and Tuesday each week, however the successful candidate must also be able to cover full time holidays on occasion.

The purpose of the role is to operate as the first point of contact for customers by responding and appropriately actioning all inbound calls and/or emails from the customers through the placing sales orders, resolving or escalating customer complaints, and troubleshooting simple to fix technical support queries or escalating to the first line technical support service where required.

ROLE DUTIES INCLUDE:

• Processing customer sales orders and payments received by telephone, email or online in a timely and accurate manner.
• Completing outbound sales calls to generate customer orders in accordance with planned schedule.
• Screening customer inbound calls & emails to correctly identify required action for sales ordering, complaint management or technical support.
• Daily management of inbound email inbox and voicemails.
• Providing initial customer technical issue troubleshooting, allocate issue to first line technical support services where unable to resolve.
• Allocating reactive maintenance activities in accordance with customer segmentation categorisation and in collaboration with the Technical Service Engineer & Senior Regional Service Technician.
• Ensuring compliance with all mandatory training requirements & actively manage own development & learning opportunities.

YOU WILL HAVE EXPERIENCE IN:

• Customer services and/or sales experience, operating within a fast paced environment.
• Experience working as part of a team to achieve agreed customer service levels or team objectives.
• Ability and experience to work in accordance with standard operating procedures.
• Proactive problem-solving & root cause analysis skills.
• Good oral and written communication skills.

YOU WILL ALSO BE:

• A natural organiser with an ability to manage own workload, motivate and set own goals.
• Computer literate.
• Driven, resilient and passionate.
• Actively contributes to the team; sharing knowledge and experience to support others.
• Agile and adaptable.
• Able to embrace and drive change.
• Hands-on attitude with a natural curiosity to learn.
• Focused on sharing good practices, continuous improvement and finding a better way.
• Organised, completer / finisher mentality.
• Open, honest, authentic and approachable.

BENEFITS OF WORKING @VIMTO

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

• 25 days holiday (with opportunity to buy extra every year).
• A generous pension scheme.
• Annual Bonus.
• Save as you Earn Share Scheme.
• Option to join our private medical cover scheme.

AND LET’S NOT FORGET THE PERKS:

We are also proud to offer:

• Holiday home stay.
• Your birthday off work.
• 1 day a year off work to volunteer in the community (you choose when and where).
• Help yourself to our drinks and slush drinks when at one of our sites.
• Staff shop with discounts on our products.

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.

We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.

Any job offer is subject to an individual’s Right to Work in the UK.

Unfortunately, we are unable to sponsor visas.