Customer Service Executive I S1 I Corporate & Commercial Banking

TN United Kingdom; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Corporate & Commercial Banking sucht einen engagierten Customer Service Executive. In dieser spannenden Rolle unterstützen Sie unsere Kunden durch telefonische und digitale Kanäle und stellen sicher, dass ihre Anliegen schnell und effizient bearbeitet werden. Sie werden Teil eines dynamischen Teams, das sich durch hervorragenden Kundenservice auszeichnet und die Möglichkeit bietet, in einem flexiblen Arbeitsumfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährlicher Bonus

Gesundheitsleistungen

Pensionsbeiträge

Mitarbeiterrabatte

Zusätzliche Urlaubstage

Qualifications

• Fähigkeit, Kunden individuell zu behandeln und maßgeschneiderte Antworten zu liefern.
• Fähigkeit, innerhalb von Verfahrensrichtlinien zu arbeiten.

Responsibilities

• Bearbeitung eingehender Anrufe und E-Mails von Kunden.
• Durchführung von hochpreisigen Transaktionen auf Kundenkonten.
• Erreichung von Leistungskennzahlen wie Qualitätssicherungsziele.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Numerische Fähigkeiten

Job description

Social network you want to login/join with:

Customer Service Executive I S1 I Corporate & Commercial Banking, Glasgow

Client:

Location:

Glasgow, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

92ea84ccdd65

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Customer Service Executive I S I Corporate & Commercial Banking. Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.

As a Customer Service Executive, you will support our Corporate & Commercial customers and Relationship Teams with day-to-day banking through channels including Telephone, Email & Secure Message.

The difference you’ll make:

1. Servicing inbound calls and emails from customers, both internally and externally, through personal ownership or liaising with other departments, escalating issues or complaints as needed.
2. Using various systems to ensure all queries are fully answered and accounts are accurately updated.
3. Performing high-value transactions on customers’ accounts.
4. Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets.
5. Displaying Santander’s Team behaviours in line with the Client Services ethos.

What you’ll bring:

• The ability to treat each customer as an individual and deliver tailored responses.
• Ability to work within procedural guidelines.

It would also be nice for you to have:

• Excellent communication and customer service skills, including clear articulation, good listening and questioning skills, and empathy where appropriate.
• Numerical and computer skills with high dexterity.
• Flexibility across opening hours.
• The right to work in the UK.

What else you need to know:

This role is based in Glasgow.

We support work-life balance with site-based contracts and a hybrid working pattern, with an expected attendance of at least days per month (pro-rata for part-time roles). Consider your travel distance, time, and costs when applying.

We are open to discussing part-time hours or job-share options during recruitment.

This is a full-time, permanent role with rotational shifts between Monday and Friday.

Inclusion

At Santander, we foster a diverse and inclusive workplace where all colleagues feel they belong and are supported to succeed, living our values of Simple, Personal, and Fair.

How we’ll reward you:

• Starting salary of £, plus an annual cash allowance.
• Days’ holiday plus bank holidays, increasing with service, with options to purchase additional days.
• Discretionary performance-related bonus.
• Discounted healthcare benefits, including Bupa insurance, dental, and health assessments.
• Access to digital health services and wellbeing programs.
• Employer contributions to your pension, with options for cash alternatives.
• Protection benefits such as death-in-service and income protection insurance.
• Charitable giving and community involvement opportunities.
• Share plans and employee discounts on retail and services.

Right to work in the UK

• Applicants must have the legal right to work in the UK. Visa or work permit status will not influence application decisions, but applications without the right to work will be withdrawn.

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