Customer Service Executive I S1 I Corporate & Commercial Banking

Banco Santander SA; Glasgow; Hybrid; GBP 25,000; Full time

Job description

Customer Service Executive I S1 I Corporate & Commercial Banking

Country: Vereinigtes Königreich

Interested in part-time, job-share or flexible working? We want to talk to you!

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Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.

As a Customer Service Executive, you will be supporting our Corporate & Commercial customers and Relationship Teams with day-to-day banking through different channels including Telephone, Email & Secure Message.

The difference you’ll make:

• Servicing inbound calls and emails from customers, both internally and externally either through personal ownership or by liaising with other areas (such as internal departments, escalating issues or complaints), according to the process.
• Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated to reflect conversations.
• Performing high-value transactions on customers’ accounts.
• Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets.
• Displaying Santander’s 5 Teams behaviours in line with the Client Services ethos.

What you’ll bring:

• The ability to treat each customer as an individual and deliver a tailored response on each call.
• Being able to work within procedural guidelines.

It would also be nice for you to have:

• Excellent communication and customer service skills (articulate, clear, good listening/questioning skills, showing empathy where appropriate).
• Numerical and computer skills, with a high level of dexterity.
• Flexibility across the range of opening hours.
• You will require the right to work in the UK (please see details below).

What else you need to know:

This role is based in Glasgow.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangements within this hybrid approach during the recruitment process.

If you’re interested in this role but with part-time hours or a job-share, we would still love to hear from you and discuss these.

This is a full-time, permanent role. Work shift patterns will be rotational across Monday to Friday between the hours of 08:00 – 17:30.

Inclusion

At Santander, we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you:

• Starting salary of £24,992 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates, including: Bupa medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Right to work in the UK:

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa/permit, this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [e-mail] or call 0870 414 9080.