Customer Service Executive I S1 I Corporate & Commercial Banking

Santander; Glasgow; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

An established industry player is seeking a Customer Service Executive to join their Corporate & Commercial Banking team in Glasgow. This role offers the opportunity to engage with clients through various channels, ensuring their banking needs are met with exceptional service. With a focus on personalizing customer interactions and achieving key performance indicators, you'll play a vital role in maintaining high standards of service. The company promotes a hybrid working model, allowing for flexibility while ensuring team collaboration. Join a diverse workplace that values inclusivity and offers competitive compensation and benefits.

Benefits

25 days’ holiday plus bank holidays

Discretionary performance bonus

Discounted healthcare benefits

Wellbeing apps

Online classes

Company pension contributions

Death-in-service benefits

Income protection

Charitable engagement opportunities

Employee discounts

Qualifications

• Ability to provide tailored responses to customers.
• Capability to work within procedural guidelines.

Responsibilities

• Servicing inbound calls and emails from customers.
• Performing high-value transactions on customer accounts.
• Achieving KPIs such as Quality Assurance and AHT targets.

Skills

Excellent communication skills

Customer service skills

Numerical skills

Computer skills

Flexibility

Job description

Customer Service Executive I S1 I Corporate & Commercial Banking

Join us to apply for the Customer Service Executive I S1 I Corporate & Commercial Banking role at Santander.

Get AI-powered advice on this job and access more exclusive features.

Location

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Within the Corporate Service Centre, we pride ourselves on delivering excellent service to our Corporate and Commercial customers.

Role Overview

As a Customer Service Executive, you will support our Corporate & Commercial customers and Relationship Teams with daily banking through channels like Telephone, Email & Secure Message.

Key Responsibilities

• Servicing inbound calls and emails from customers, internally and externally, either directly or by liaising with other departments, including escalating issues or complaints as per process.
• Using various systems to ensure all queries are fully answered and accounts are accurately updated.
• Performing high-value transactions on customer accounts.
• Achieving KPIs such as Quality Assurance and AHT targets.
• Displaying Santander’s 5 Teams behaviours aligned with the Client Services ethos.

Candidate Requirements

• Ability to treat each customer individually and provide tailored responses.
• Capability to work within procedural guidelines.

Preferred Skills

• Excellent communication and customer service skills, including listening, questioning, and showing empathy.
• Numerical and computer skills with high dexterity.
• Flexibility across operating hours.
• Right to work in the UK.

Additional Information

This role is based in Glasgow with a hybrid working pattern, requiring at least 12 days per month in the office. Shift patterns are rotational Monday to Friday, 08:00 – 17:30. We welcome discussions about part-time or job-share options during recruitment.

We promote diversity and inclusion, creating a workplace where everyone belongs and can succeed, reflecting our values of Simple, Personal, and Fair.

Compensation & Benefits

• Starting salary of £24,992 plus a £500 annual cash allowance.
• 25 days’ holiday plus bank holidays, increasing after 5 years, with options to purchase more.
• Discretionary performance bonus.
• Discounted healthcare benefits, wellbeing apps, and online classes.
• Company contributions to pension, death-in-service, income protection, and more.
• Charitable and community engagement opportunities.
• Share plans and employee discounts.

Right to Work

You must have the right to work in the UK. If you require a visa or work permit, it will not influence our decision, but lack of right to work will lead to application withdrawal.

Next Steps

If interested, please apply. For assistance or accommodations during the recruitment process, contact us at [e-mail] or call 0870 414 9080.