Part-Time Customer Service Co-worker | Hybrid Banking

Triodos; West of England; Híbrido; GBP 26.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension & Insurance

Non-contributory pension scheme 8%–10%

Life Assurance

Income Protection

Private Medical Insurance

Health & Wellbeing

27 days holiday

Buy and sell holiday

Wellbeing day

Vitality Leave

Company sick pay

Health Cash Plan

Family

Maternity/Adoption pay

Carers' leave

Cycle to work

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Descripción de la vacante

Triodos Bank in Bristol is seeking a Co-worker to join our PCA team on a part-time, fixed-term contract until August 2027. The role focuses on delivering high‑quality customer service to external and internal customers, meeting regulatory timescales, and supporting daily workflows.

You will work in a hybrid setup with 1–2 days in the Bristol office and remote days; training will be in-office for 4–6 weeks. The package includes a comprehensive benefits program and a salary in the low‑ to mid‑£27k

Formación

• Strong customer focus and excellent organisational skills.
• Attention to detail in processing requests and data entry.
• Experience in banking or regulated environments is desirable.
• Familiarity with SLAs, regulatory requirements, and quality checks.

Responsabilidades

• Provide consistently high‑quality customer service to external and internal customers.
• Adhere to team processes, regulatory requirements, and daily deadlines.
• Work to achieve SLAs, KPIs, and RFT targets, prioritising workload.
• Complete banking, administrative, and AML tasks and maintain records.
• Escalate issues and suggest improvements to processes.
• Record and respond to customer complaints per FCA guidelines.

Conocimientos

Customer focus

Organisational skills

Attention to detail

Regulated environment experience

SLA experience

Descripción del empleo

Triodos Bank in Bristol is seeking a Co-worker to join our PCA team on a part-time, fixed-term contract until August 2027. The role focuses on delivering high‑quality customer service to external and internal customers, meeting regulatory timescales, and supporting daily workflows.

You will work in a hybrid setup with 1–2 days in the Bristol office and remote days; training will be in-office for 4–6 weeks. The package includes a comprehensive benefits program and a salary in the low‑ to mid‑£27k