Hybrid Customer Support Advisor – Sustainable Banking

Triodos Bank UK; West of England; Hybrid; GBP 23,605 - 28,850; Full time

Benefits offered by this job

Non-contributory pension scheme

Private Medical Insurance

27 days’ holiday plus bank holidays

Wellbeing day and £200 wellbeing allowance

Cycle to work scheme

Job summary

Triodos Bank UK is seeking a Customer Contact Co-worker for its Bristol Head Office on a fixed-term contract until April 2027. In this full-time role, you'll provide exceptional customer service while working in a supportive team.

The role involves managing customer inquiries via phone and email, with a focus on inclusivity and adherence to safety regulations. This opportunity offers flexible hybrid working, competitive salary, and an extensive benefits package, including a pension scheme, medical insurance, and generous holiday allowance.

Qualifications

• Excellent customer focus and passion for high level service.
• Ability to manage inbound/outbound calls and emails.
• Strong knowledge of diverse products and processes.

Responsibilities

• Provide consistently high-quality customer service.
• Manage and resolve queries regarding products and services.
• Work effectively in a team to deliver exceptional service.

Skills

Customer service focus

Excellent communication

Attention to detail

Ability to handle fast-paced environment

Job description

Triodos Bank UK is seeking a Customer Contact Co-worker for its Bristol Head Office on a fixed-term contract until April 2027. In this full-time role, you'll provide exceptional customer service while working in a supportive team.

The role involves managing customer inquiries via phone and email, with a focus on inclusivity and adherence to safety regulations. This opportunity offers flexible hybrid working, competitive salary, and an extensive benefits package, including a pension scheme, medical insurance, and generous holiday allowance.