Hybrid Part-Time Customer Operations Specialist

Triodos; West of England; Híbrido; GBP 26.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension and insurance

Life assurance

Income protection

Private medical insurance

27 days holiday (FT-equivalent) + bank

Wellbeing day

Vitality leave

Sick pay

Health cash plan

Cycle to work

Refer a Friend scheme

Descripción de la vacante

Triodos Bank is recruiting a Co-worker to join our PCA team at Bristol Head Office. This is a Part-time 22.5 hours per week role offered on a fixed term contract until August 2027.

You will provide exceptional customer-focused service to both Triodos Banks' external and internal customers, meeting regulated timescales and team KPIs. The role offers a flexible hybrid working pattern with 1-2 days in the Bristol office each week, with training in the office initially.

Formación

• Experience in banking and administration within a regulated environment is desirable.
• Ability to work to SLAs, process customer requests, data entry and banking knowledge.
• Strong customer focus and attention to detail.

Responsabilidades

• Provide consistently high-quality customer service to external and internal customers.
• Adhere to team processes, regulatory requirements and daily deadlines, ensuring accuracy and timeliness.
• Work to achieve SLAs, KPIs and RFT targets, prioritising daily workload.
• Complete banking, administrative and compliance tasks, including AML checks and maintaining records.
• Escalate issues and suggest process improvements to enhance service delivery.
• Record and respond to customer complaints in line with FCA guidelines.
• Maintain data integrity and quality throughout interactions.

Descripción del empleo

Triodos Bank is recruiting a Co-worker to join our PCA team at Bristol Head Office. This is a Part-time 22.5 hours per week role offered on a fixed term contract until August 2027.

You will provide exceptional customer-focused service to both Triodos Banks' external and internal customers, meeting regulated timescales and team KPIs. The role offers a flexible hybrid working pattern with 1-2 days in the Bristol office each week, with training in the office initially.