Banking Customer Support Advisor (Hybrid, Bristol)

Triodos; West of England; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Non-contributory pension

Life assurance

Income protection

Private medical insurance

Holiday entitlement 27 days

Job summary

Triodos Bank in Bristol is seeking a Customer Contact Co-worker on a fixed term contract until August 2027. You will deliver consistently high-quality service to external and internal customers, supporting internet and mobile banking and guiding users through our products.

The role is full-time with a flexible hybrid model: 2-3 days in the Bristol office and some homeworking, with the initial training period conducted on-site to ensure smooth induction and compliance with FCA guidelines.

Qualifications

• Excellent customer focus and commitment to high-quality service.
• Experience in banking or financial products is advantageous.
• Ability to navigate multiple systems and provide accurate information.
• Experience in delivering service to meet SLAs in a regulated environment is desirable.

Responsibilities

• Provide consistently high-quality customer service to external and internal customers.
• Handle phone, secure message, and social media inquiries for internet and mobile banking support.
• Resolve initial queries and, for complex issues, collaborate with seniors and other teams to reach the right outcome.
• Work as part of a team to meet SLAs and deliver exceptional service.
• Identify opportunities for process improvements and maintain FCA-compliant practices.

Skills

Customer service

Communication skills

Telephone support

Problem solving

Job description

Triodos Bank in Bristol is seeking a Customer Contact Co-worker on a fixed term contract until August 2027. You will deliver consistently high-quality service to external and internal customers, supporting internet and mobile banking and guiding users through our products.

The role is full-time with a flexible hybrid model: 2-3 days in the Bristol office and some homeworking, with the initial training period conducted on-site to ensure smooth induction and compliance with FCA guidelines.