Part Time Customer Service Agent - Brighton

SIXT; Brighton; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Top-Tier Pay Structure

Generous Time Off

Training & Professional Development

Exclusive Employee Benefits

Wellbeing Support & Life Assurance

Family & Employee Assistance

Parking

Job summary

SIXT in Brighton seeks a Part Time Customer Service Agent to join our Branch team. This 20-hour-per-week role focuses on delivering outstanding service, handling rentals, and driving sales while representing the premium SIXT brand in a busy branch environment.

You will be the first contact for customers, offering tailored offers and ensuring smooth rental processes, with duties including vehicle deliveries, refuelling, and ensuring all documents are completed accurately.

Qualifications

• Sales mindset with passion for service and sales
• Customer focus with direct customer contact experience, ideally in service, tourism or sales
• Clear, articulate English communication
• Flexible, team-oriented and available for weekend/holiday shifts
• Full driving licence with at least 12 months driving experience

Responsibilities

• You are the first point of contact for customers, friendly, professional and passionate about sales and service
• You impress with tailored offers and make every customer interaction a special experience
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand
• You’ll manage vehicle deliveries and collections between branches, ensuring timely service
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Part Time Customer Service Agent - Brighton

• Full-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent A Car Limited

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities – with a guaranteed take home of £15,392 plus a competitive bonus. Please note this is a part time position working 20 hours a week.

Your Role

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service
• You impress with tailored offers and make every customer interaction a special experience
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
• You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand
• You’ll manage vehicle deliveries and collections between branches, ensuring timely service
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

Your Skills

• Sales Mindset You love sales and are passionate about service and customer support
• Custumer Focus You have experience in direct customer contact, ideally in service, tourism or sales
• Communication You are communicative and articulate in English
• Flexibility You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays
• Driving Experience You hold a valid driver's licence with at least 12 months of driving experience

What We Offer

• Top‑Tier Pay Structure Earn a competitive salary regardless of gender or background, and benefit from a monthlybonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme
• Parking Free branch parking for smoother starts

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.