Part-Time Customer Service Agent - Liverpool Lime Street Station

Sixt-; Liverpool; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Top-Tier Pay Structure

Generous Time Off

Training & Professional Development

Wellbeing Support & Life Assurance

Employee Assistance

Job summary

SIXT is hiring a Part-Time Customer Service Agent for the Liverpool Lime Street Station. The role is 20 hours a week with duties spanning customer service, sales offers, and rental inquiries, all in a fast-paced branch environment.

As part of the Branches & Operations team, you’ll be the friendly face embodying the SIXT brand, ensuring customer satisfaction while promoting service excellence and efficiency.

Qualifications

• You love sales and are passionate about service and customer support.
• You have experience in direct customer contact, ideally in service, tourism or sales.
• You are communicative and articulate in English.

Responsibilities

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service.
• You impress with tailored offers and make every customer interaction a special experience.
• You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile.
• You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager.
• You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand.
• You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers.

Skills

Sales Mindset

Customer Focus

Communication

Flexibility

Driving Experience

Job description

Part-Time Customer Service Agent - Liverpool Lime Street Station

• Part-time
• Department: Branches & Operations
• Legal Entity: Sixt Rent A Car Limited

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £14,700

Please note this is a part-time position working 20 hours a week

YOUR ROLE

• You are the first point of contact for our customers, friendly, professional and passionate about sales and service

You impress with tailored offers and make every customer interaction a special experience

You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile

You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager

You’ll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand

You’ll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers

YOUR SKILLS

Sales Mindset

You love sales and are passionate about service and customer support

Customer Focus

You have experience in direct customer contact, ideally in service, tourism or sales

Communication

You are communicative and articulate in English

Flexibility

You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays

Driving Experience

You hold a valid driver's licence with at least 12 months of driving experience

WHAT WE OFFER

Top-Tier Pay Structure

Earn a competitive salary regardless of gender or background, Secure your future with enrolment in SIXT's pension scheme

Generous Time Off

Enjoy 22 days of annual leave, plus bank holidays (pro rota)

Training & Professional Development

Benefit from paid training sessions and a variety of development opportunities to grow your career

Wellbeing Support & Life Assurance

Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance

Family & Employee Assistance

Benefit from family-friendly policies and receive support through our Employee Assistance Programme

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.