Part Time Customer Service Advisor

TN United Kingdom; Linlithgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Teilzeit-Kundenserviceberater für sein geschäftiges Labor in Linlithgow. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und tragen dazu bei, starke Beziehungen zu pflegen. Sie arbeiten 20 Stunden pro Woche und unterstützen Kunden mit Informationen zu Dienstleistungen und Produkten. Das Unternehmen bietet zahlreiche Vorteile, darunter Lebensversicherung und Zugang zu Rabatten über Perkbox. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Lebensversicherung

Pensionsplan

24/7 Mitarbeiterunterstützung

Kostenloses Parken

Zugang zu Perkbox für Rabatte

Qualifications

• Erfahrung im Kundenservice und Umgang mit Kundenanfragen.
• Starke organisatorische Fähigkeiten und die Fähigkeit, unter Druck zu arbeiten.

Responsibilities

• Beantwortung von Kundenanfragen per Telefon und E-Mail.
• Aufbau und Pflege von Kundenbeziehungen.
• Koordination mit anderen Abteilungen zur Erfüllung von Kundenanfragen.

Skills

Kundenservice Erfahrung

MS Office

Datenmanagement

Organisationsfähigkeiten

Druckresistenz

Job description

Part Time Customer Service Advisor, Linlithgow

Eurofins is seeking a Part Time Customer Service Advisor for our busy Linlithgow laboratory. This is a fixed-term one-year contract role, working 20 hours per week, Monday to Friday, from 10:00 to 14:00.

Responsibilities

• Answer customer inquiries via telephone and email, providing information about services or products.
• Maintain relationships with new and existing customers, ensuring they feel valued as the first point of contact.
• Coordinate with other departments to meet customer requests.
• Support company activities as required.
• Compile and verify accurate information.
• Communicate with colleagues across departments to meet customer expectations.
• Handle customer queries related to data entry.
• Ensure compliance with data integrity, GDPR, and company security policies.
• Back up information as needed.

Qualifications

• Experience with MS Office and data management programs.
• Experience in customer service.
• Strong organizational skills.
• Ability to work under pressure.

Additional Benefits

Eurofins offers various employee benefits, including life assurance, pension plan, 24/7 employee assistance, free parking, global career opportunities, and access to Perkbox for discounts and savings.

Next Steps

Applicants will be invited for assessment centers or staged interviews. We are committed to transparency about how we handle personal data during the recruitment process.

Application Deadline

We encourage early applications as we reserve the right to close or extend the position based on application volume. If you do not hear back within 4 weeks of the expiry date, your application was unsuccessful.

Diversity & Sustainability

Eurofins is an Equal Opportunity Employer committed to diversity. We aim to achieve carbon neutrality by 2025 through emission reduction and offset initiatives, promoting sustainability across our operations.