Customer Service Advisor

Beyond Housing; Whitby; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Agile working – up to two days from0h

Generous holiday entitlement

Real Living Wage commitment

Cycle to work scheme

Health cash plan

Job summary

Beyond Housing in Whitby is seeking a part-time Customer Service Advisor to join the team, carrying out a range of administrative tasks and being the first point of contact for customers, delivering an excellent and efficient service.

You will be resilient, professional and friendly, able to handle calls, face-to-face contact, and a wide range of enquiries from payments to repairs and tenancy management, in a fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• Excellent communication skills in person and over the phone are essential.
• Able to manage multiple administrative tasks and keep information accurate.

Responsibilities

• Serve as the first point of contact for Beyond Housing customers.
• Carry out administrative tasks and support payments, repairs, and tenancy management.
• Handle a range of enquiries through multiple channels, including phone and face‑to‑face interactions.

Skills

Customer service

Communication

Organisational skills

Job description

We are looking for a part time customer service advisor to join our Whitby team, to carry out a range of administrative tasks and be the first point of contact for Beyond Housing customers, providing an excellent and efficient customer service.

You’ll need to be resilient, professional, and friendly, with the confidence to manage a variety of administrative tasks, communication channels, telephone calls, and face-to-face customer contact - sometimes in challenging situations.

The team handles a wide range of enquiries, including payments, repairs, complaints, housing applications and tenancy management. It's a face‑paced, target‑driven job where being organised and retaining key information is essential to delivering timely, effective support to your team and customers.

Leanne Thistle is our Area Manager, so if you fancy an informal chat about the role, why not give them a call on 07973 858052.

We are not working with recruitment agencies on this vacancy.

Who is Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we’re changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well‑known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel