Part-Time Community Engagement & Safety Officer (Evenings)

The Methodist Church in Britain; Tees Valley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual Leave

Birthday Off

Pension

Health Discounts

Discount Platform

Leave Trading

Job summary

Thirteen Group in Tees Valley is seeking a part-time Community Officer to support residents through walkabouts, estate checks and events. You will engage customers, gather feedback and report issues to improve neighbourhood safety and wellbeing.

The role involves afternoon, evening and weekend work, primarily 2pm–10pm, in pairs, with a Wednesday half-day and alternating weekend rota. Right-to-work in the UK is required; sponsorship is not offered.

Qualifications

• Experience of working with customers or communities in a public-facing role.
• Comfortable working in community settings and starting conversations, resolving concerns and gathering feedback.
• Calm and professional in sensitive situations, including complaints, neighbourhood disputes and antisocial behaviour reports.
• Observant, able to recognise issues and risks, and to record and report them clearly and accurately.
• Dependable and self-motivated.
• Works well as part of a close-knit team.

Responsibilities

• Build positive relationships with customers, community partners, local services and residents' groups.
• Carry out neighbourhood walkabouts, estate inspections and high-rise floor checks alongside a Community Champion.
• Engage customers through conversations, drop-ins, activities and events, helping them access information and services.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters.
• Gather evidence and customer insight using observation and judgement.
• Support community events and strengthen community pride, inclusion and social connection.
• Work safely with the Community Champion Lead, Housing colleagues and the Building Control Room on lone-working, communication and handovers.
• Work afternoons, evenings and weekends as required.

Skills

Customer interaction

Communication

Discretion

Observation

Dependability

Teamwork

Job description

Thirteen Group in Tees Valley is seeking a part-time Community Officer to support residents through walkabouts, estate checks and events. You will engage customers, gather feedback and report issues to improve neighbourhood safety and wellbeing.

The role involves afternoon, evening and weekend work, primarily 2pm–10pm, in pairs, with a Wednesday half-day and alternating weekend rota. Right-to-work in the UK is required; sponsorship is not offered.