Part Time Community Engagement Officer

Thirteen; Tees Valley; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Salary pro rata £16,226.48

Annual leave pro rata 28–31 days

Pension up to 17%

Simply Health benefits

T’dar discounts

Buy/sell annual leave

Job summary

Thirteen Group is seeking a part‑time Community Engagement Officer (Community Champion) to join our Housing and Communities team for 20 hours per week. Shifts run 2pm–10pm with some daytime weekend work, including a fixed Wednesday half-day and an alternating Sunday/Monday/Friday/Saturday pattern.

You’ll be visible in our neighbourhoods and high‑rise buildings, walkabouts and events, gathering customer insights and strengthening safety, inclusion and connection across communities.

Qualifications

• Experience in customer or community-facing roles is preferred.
• Experience with community safety, neighbourhood operations, partnerships or social media is helpful but not essential.

Responsibilities

• Be a trusted, approachable presence in neighbourhoods, building positive relationships with customers, community partners, local services and residents’ groups.
• Carry out neighbourhood walkabouts, estate inspections and floor checks within high rise buildings, identifying issues such as fly tipping, damage, safety concerns or untidy communal areas.
• Engage with customers through conversations, drop-ins, community activities and events, helping them access information and services and support to strengthen community pride and social connection.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters.
• Use observation skills to identify issues, gather evidence and help create neighbourhoods where people feel safe and connected.
• Work closely with the Community Champion Lead and Housing colleagues to ensure safe lone-working procedures and clear handovers.

Skills

Customer service

Community engagement

Public-facing

Job description

Join us as a Community Engagement Officer at Thirteen Group!

Role Overview:

Thirteen Group is on the lookout for a Community Engagement Officer (internally known as Community Champion) to join our Housing and Communities team for 20 hours per week.

Covering shifts between 2pm and 10pm, with some daytime weekend shifts, you’ll be a welcoming, visible presence in our neighbourhoods and high-rise buildings. You'll work every Wednesday as a half‑day shift, and you’ll follow an alternating rota for Sundays, Mondays, Fridays and Saturdays. This means that if you work a Friday one week, you'll have the following Friday off.

Working in pairs, no two shifts will be the same. You’ll carry out neighbourhood walkabouts and building inspections, support community events and gather valuable customer insight. You’ll need to be flexible to work afternoons, evenings and weekends as required, helping us strengthen trust, safety, inclusion and connection across our neighbourhoods.

Thirteen Benefits:

• Salary - £16,226.48 pro rata per annum (FTE £30,019).
• Annual leave – pro rata starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Be a trusted, approachable presence in our neighbourhoods, building positive relationships with customers, community partners, local services and residents’ groups.
• Work alongside a Community Champion to carry out neighbourhood walkabouts, estate inspections and floor checks within high rise buildings, identifying issues such as fly tipping, damage, safety concerns or untidy communal areas.
• Engage with customers through conversations, drop‑ins, community activities and events. You'll help customers access relevant information and services and support to strengthen community pride, inclusion and social connection.
• Identify and report concerns, including antisocial behaviour, environmental issues and building safety matters.
• Use your observation skills, judgement and ability to build trust to identify issues, gather evidence and help create neighbourhoods where people feel safe, connected and proud to live.
• Work closely with the Community Champion Lead, Housing colleagues and the Building Control Room to ensure safe lone‑working procedures, effective communication and clear handovers.

About You:

• You’ll have experience of working with customers or communities in a public‑facing role. Experience of community safety, neighbourhood operations, partnership working or social media engagement would be helpful, but is not essential.
• Comfortable working in community settings and approaching people to start conversations, resolve concerns and gather feedback.
• Able to remain calm and professional when dealing with sensitive situations, including complaints, neighbourhood disputes or reports of antisocial behaviour.
• Observant and able to recognise issues, risks and opportunities, then record and report them clearly and accurately.
• You’re dependable, self‑motivated and comfortable working a flexible shift pattern, predominantly between 2pm and 10pm, with some weekend working.
• Enjoys working as part of a close‑knit team and supporting colleagues to deliver a visible service in local communities.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.

Be part of an organisation that values diversity and inclusivity.

Help deliver tailored support that goes beyond housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Jane Hobbs, Community Housing Manager, on 07876 137636 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn't be able to reconsider your application at this time