Part-time Client Advisor F/M - Heathrow Airport

Moncler; Hounslow; On-site; GBP 12,000 - 16,000; Part time

Job summary

MONCLER is seeking a part-time Client Advisor for Heathrow Airport. You will guide each client through MONCLER values and heritage, building a profitable, long-lasting relationship while delivering an exceptional shopping experience.

In this role you will greet customers, understand needs, assist with fittings, cross-sell, and coordinate with the team to achieve individual and store targets. A polished presence and English fluency are essential.

Qualifications

• Previous experience in sales roles, preferably in fashion luxury retail.
• Passion for retail, client experience and luxury fashion.
• Excellent understanding of the luxury sector, product sensitivity and styling.
• Strong communication skills.
• Willingness to evolve within the organisation.
• Fluency in English; other languages a plus.
• Digitally aware and open to new ways of working.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Provides the best service across all selling ceremony phases: greeting, needs analysis, product fitting, cross-selling, and guidance to other departments.
• Creates a unique client experience and long-lasting relationships through clienteling and warm hospitality.
• Targets and contributes to both individual and team selling results.
• Implements and maintains MONCLER's visual standards in-store with the VM team and stock management.
• Supports inventories, replenishment, and stock activities.
• Follows company policies, procedures, and standards.
• Works with the team energetically and reliably to drive results.

Skills

Sales experience

Luxury retail

Excellent communication

English fluency

Adaptability

Digital savviness

Team collaboration

Job description

Overview

MONCLER is looking for a part-time (16 hours per week) Client Advisor to join our team at Heathrow Airport.

Our Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Your Impact

Responsibilities And Tasks

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary;
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
• Ensures that company policies, procedures and standard 0 ... ;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

Requirements

• Previous experience in sales roles; experience in structured fashion luxury/retail companies;
• Passion for retail, client experience and luxury fashion;
• Excellent understanding of the luxury sector, product sensitivity and styling;
• Strong communication skills;
• Willingness to evolve in the organisation;
• Fluency & sophistication in English, another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast-paced, changing environment

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."