Client Advisor F/M - Heathrow Airport

Moncler; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading luxury brand is seeking a full-time Client Advisor at Heathrow Airport. The ideal candidate will provide exceptional service, fostering strong client relationships while ensuring the brand's values and visual standards are upheld. Previous sales experience, particularly in luxury fashion, is preferred. Fluency in English is essential, with additional languages considered a plus. The role requires a passion for retail and the ability to adapt in a fast-paced environment.

Qualifications

• Previous experience in sales roles, preferably in luxury fashion.
• Excellent understanding of luxury sector and product sensitivity.
• Ability to work in a fast‑paced, changing environment.

Responsibilities

• Provide excellent customer service throughout the selling ceremony.
• Create a unique client experience and build long-lasting relationships.
• Ensure compliance with company policies and maintain visual standards.

Skills

Sales experience

Customer service

Passion for luxury fashion

Team cooperation

Fluency in English

Job description

MONCLER is currently looking for a full-time Client Advisor to join our team at Heathrow Airport.

Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and tasks:

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross‑selling, orienting customers to other departments if necessary;
• Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, and providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• Ensures that company policies, procedures and standards are adhered to at all times.
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Requirements:

• Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
• Passion for retail, client service and luxury fashion;
• Excellent understanding of the luxury sector and product sensitivity;
• Willingness to evolve in the organisation;
• Fluency & sophistication in English and another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast‑paced, changing environment

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.