Part-Time Client Advisor f/m - Heathrow Airport

MONCLER; Greater London; Presencial; GBP 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

MONCLER is seeking a part-time Client Advisor at Heathrow Airport to deliver exceptional luxury retail experiences. You will guide customers through the brand values, understand their needs, and build lasting relationships while supporting stock, inventory, and visual standards.

Ideal candidates will have luxury retail experience, strong communication skills, and a passion for client experience. Fluency in English is required, additional languages are a plus.

Formación

• Previous experience in sales, preferably luxury fashion.
• Passion for client experience and luxury fashion.
• Strong communication skills and adaptability.

Responsabilidades

• Welcomes customers, understands needs, assists with product selection.
• Guides customers through the selling process and cross-sells where appropriate.
• Creates a welcoming environment and builds long-lasting client relationships.
• Maintains store visual standards in collaboration with Visual Merchandising team.
• Supports inventory, replenishment and stock activities with the team.
• Adheres to company policies, procedures and standards.
• Contributes energy and motivation as a reliable team member.

Conocimientos

Sales experience

Luxury retail

Clienteling

English fluency

Descripción del empleo

Overview

MONCLER is looking for a part‑time (16 hours per week) Client Advisor to join our team at Heathrow Airport.

Our Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Your Impact

Responsibilities and tasks:

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross‑selling, orienting customers to other department if necessary;
• Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
• Ensures that company policies, procedures and standards are adhered to at all times.
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

Requirements:

• Previous experience in sales roles; experience in structured fashion luxury/retail companies;
• Passion for retail, client experience and luxury fashion;
• Excellent understanding of the luxury sector, product sensitivity and styling;
• Strong communication skills;
• Willingness to evolve in the organisation;
• Fluency & sophistication in English, another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast‑paced, changing environment

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.